In the name of ALLAH, the most beneficient, the most merciful

Total Quality Management (alt. code=MGMT510) (MGT510)

Multiple Choice Questions (MCQs)

Objective Questions

  1. Participants of the meeting should ________ carefully the points of meeting.

    1. Speak
    2. Listen
    3. Think
    4. Watch
  2. Which of the following is a set of two or more interrelated elements of any kind, not being an ultimate indivisible element but a whole that can be divided into parts?

    1. Process thinking
    2. Systems thinking
    3. Analytical thinking
    4. Divergent thinking
  3. Which of the following refers to bridge the gaps in the dispersion of quality and to attain the expected value?

    1. Quality control
    2. Quality assurance
    3. Quality planning
    4. Quality managing
  4. Quality assurance is usually associated with which of the following activities?

    1. Measurement and inspection
    2. Specialization activities
    3. Support services
    4. None of the given
  5. Which of the following quality dimensionstells about the ability to repair a product quickly and easily?

    1. Serviceability
    2. Aesthetic
    3. Conformance
    4. Feature
  6. From the total quality perspective, there is an emphasis on continuous improvement of which of the following?

    1. Products and people only
    2. Processes and people only
    3. Products, processes and purpose
    4. Products, processes and people
  7. Total organization excellence (TOE) can be done for which of the following?

    1. Production people
    2. Marketing people
    3. Finance people
    4. All staff members
  8. Which of the following shows that how does product feel, look and sound?

    1. Reliable
    2. Durable
    3. Feature
    4. Aesthetics
  9. Customer value strategyincludes all the following offers, EXCEPT:

    1. Product characteristics
    2. Mode of deliver
    3. Flat hierarchy
    4. Support services
  10. Which one of the following depicts conformance - a dimension of quality?

    1. Exterior finish
    2. Meeting specifications
    3. Brand name
    4. Ease of repair
  11. All of the following are the grounds to give birth to total quality approach EXCEPT:

    1. Obsession with quantity
    2. Confusion and poor leadership
    3. One employee in charge
    4. Political disorder
  12. Total quality view is that 80 percent of quality problems are due to which of the following options?

    1. Employee's fault
    2. Production's fault
    3. Customer's fault
    4. Management's fault
  13. Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?

    1. Retailing concepts and tools
    2. Marketing concepts and tools
    3. Management concepts and tools
    4. None of the given
  14. What was the traditional view of quality for employees who follow orders given by supervisors and managers?

    1. Active
    2. Proactive
    3. Passive
    4. Vigorous
  15. Which of the following results in low costs?

    1. High productivity and high capacity utilization
    2. Low productivity and low capacity utilization
    3. Low productivity and high capacity utilization
    4. High productivity and low capacity utilization
  16. Which stage in the Shewhart Cycle implements the change on a small scale?

    1. Do stage
    2. Act stage
    3. Plan stage
    4. Check stage
  17. Which of the following is not included in cost of quality?

    1. Prevention
    2. Appraisal
    3. Prerogative Attitude
    4. Internal & External Failure
  18. All of the following are the quality assurance activities of the Company-wide Quality Control EXCEPT:

    1. Market research
    2. Research and development
    3. Inspection and sales
    4. Marketing and distribution