Total Quality Management (alt. code=MGMT510) (MGT510)

1. Participants of the meeting should ________ carefully the points of meeting.

   1. Speak
   2. Listen
   3. Think
   4. Watch

2. Which of the following is a set of two or more interrelated elements of any kind, not being an ultimate indivisible element but a whole that can be divided into parts?

   1. Process thinking
   2. Systems thinking
   3. Analytical thinking
   4. Divergent thinking

3. Which of the following refers to bridge the gaps in the dispersion of quality and to attain the expected value?

   1. Quality control
   2. Quality assurance
   3. Quality planning
   4. Quality managing

4. Quality assurance is usually associated with which of the following activities?

   1. Measurement and inspection
   2. Specialization activities
   3. Support services
   4. None of the given

5. Which of the following quality dimensionstells about the ability to repair a product quickly and easily?

   1. Serviceability
   2. Aesthetic
   3. Conformance
   4. Feature

6. From the total quality perspective, there is an emphasis on continuous improvement of which of the following?

   1. Products and people only
   2. Processes and people only
   3. Products, processes and purpose
   4. Products, processes and people

7. Total organization excellence (TOE) can be done for which of the following?

   1. Production people
   2. Marketing people
   3. Finance people
   4. All staff members

8. Which of the following shows that how does product feel, look and sound?

   1. Reliable
   2. Durable
   3. Feature
   4. Aesthetics

9. Customer value strategyincludes all the following offers, EXCEPT:

   1. Product characteristics
   2. Mode of deliver
   3. Flat hierarchy
   4. Support services

10. Which one of the following depicts conformance - a dimension of quality?

    1. Exterior finish
    2. Meeting specifications
    3. Brand name
    4. Ease of repair

11. All of the following are the grounds to give birth to total quality approach EXCEPT:

    1. Obsession with quantity
    2. Confusion and poor leadership
    3. One employee in charge
    4. Political disorder

12. Total quality view is that 80 percent of quality problems are due to which of the following options?

    1. Employee's fault
    2. Production's fault
    3. Customer's fault
    4. Management's fault

13. Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?

    1. Retailing concepts and tools
    2. Marketing concepts and tools
    3. Management concepts and tools
    4. None of the given

14. What was the traditional view of quality for employees who follow orders given by supervisors and managers?

    1. Active
    2. Proactive
    3. Passive
    4. Vigorous

15. Which of the following results in low costs?

    1. High productivity and high capacity utilization
    2. Low productivity and low capacity utilization
    3. Low productivity and high capacity utilization
    4. High productivity and low capacity utilization

16. Which stage in the Shewhart Cycle implements the change on a small scale?

    1. Do stage
    2. Act stage
    3. Plan stage
    4. Check stage

17. Which of the following is not included in cost of quality?

    1. Prevention
    2. Appraisal
    3. Prerogative Attitude
    4. Internal & External Failure

18. All of the following are the quality assurance activities of the Company-wide Quality Control EXCEPT:

    1. Market research
    2. Research and development
    3. Inspection and sales
    4. Marketing and distribution

Select a course code for Objective Questions:

ACC311 ACC501 BIF101 BIF401 BIF501 BIO101 BIO201 BIO202 BIO203 BIO204 BIO301 BIO302 BIO303 BIO401 BIO503 BNK603 BT101 BT201 BT301 BT302 BT401 BT402 BT403 BT404 BT405 BT406 BT501 BT504 BT505 BT604 CHE201 CHE301 CS001 CS101 CS201 CS202 CS204 CS301 CS302 CS304 CS311 CS401 CS402 CS403 CS408 CS501 CS502 CS504 CS506 CS508 CS601 CS602 CS604 CS605 CS607 CS609 CS610 CS614 CS707 CS710 ECO401 ECO402 ECO403 ECO404 EDU302 EDU401 EDU402 EDU501 EDU601 ENG101 ENG201 ENG301 ENG501 FIN611 FIN624 FIN625 ISL201 IT430 MCM101 MCM301 MGMT623 MGT101 MGT211 MGT301 MGT401 MGT402 MGT501 MGT502 MGT503 MGT510 MGT601 MGT603 MKT501 MKT610 MKT630 MTH101 MTH202 MTH302 MTH501 MTH601 MTH634 PAK301 PHY101 PHY301 PSY101 PSY403 PSY502 PSY512 SOC101 SOC301 SOC401 STA301 STA630 STA641 ZOO102 ZOO401 ZOO501 ZOO502 ZOO503 ZOO504 ZOO505 ZOO506 ZOO510 ZOO630

Select a course code for Subjective Questions:

ACC311 CS001 CS101 CS201 CS301 CS607 CS701 CS702 CS703 CS704 CS707 CS708 CS710 CS711 CS718 CS721 CS724 ECO401 ECO403 ENG101 ENG301 MGT703 MTH501 STA301