Business Communication (ENG301)

1. To communicate inter-culturally you should recognize ________.

   1. the difference between yourself and the culturally different
   2. how different you are from others
   3. the characteristics of a variety of cultures
   4. meaning in the unspoken word

2. ________ culture is time-precise and its law specifies definite opening and closing hours for business.

   1. American
   2. German
   3. Latin American
   4. Buddhist

3. The aim of cross-cultural communication training is to:

   1. create strong cultural ties
   2. give social status
   3. develop etiquettes
   4. Improve brhaviour

4. When a receiver receives a message, they must first ______ the symbols.

   1. Decode
   2. Filter
   3. Listen to
   4. Understand

5. Which of the following is not a characteristic of completeness?

   1. Provide all necessary information
   2. Answer all questions asked
   3. Give something extra when desirable
   4. Using specific facts and figures

6. _______ is an example of a communication channel.

   1. Context
   2. Face-to-face conversation
   3. Noise
   4. Feedback

7. In organizations, the flow of communication sometimes slows down because there are too many ________.

   1. hierarchical levels
   2. channels
   3. departments
   4. managers

8. Narrative _______ are recorded in reported speech and instead of giving direct speech we use indirect speech.

   1. minutes
   2. reports
   3. letters
   4. memos

9. ________ is commonly known as multiculturalism. It is the acceptance of varied cultures in schools, neighborhoods, or cities.

   1. Culture
   2. Ethnic diversity
   3. Globalization
   4. Socialism

10. When the seller is at fault’ refer to one _______ of adjustment letter.

    1. type
    2. group
    3. class
    4. set

11. Completeness is closely related to _______.

    1. Clarity
    2. Consideration
    3. Concreteness
    4. Conciseness

12. A manager would give a message about a social event to her employees using a:

    1. Report
    2. Fax
    3. Notice
    4. Agenda

13. The best way to make the reader respond positively is to show him ________. Using this technique, you can make even a negative message acceptable for the reader.

    1. benefits
    2. discounts
    3. profits
    4. gains

14. Choose the correct option. At stage _______, too, stress on future sales, rather than on payment.

    1. 2
    2. 1
    3. 3
    4. 4

15. A manager is meeting with the products department to discuss the feedback received from customers at a product convention. Identify the flow of communication.

    1. Upward
    2. Downward
    3. Horizontal
    4. Diagonal

16. _______ represents the individual cultural variable.

    1. Manners
    2. Economics
    3. Education
    4. Politics

17. One purpose of collection letters is ______.

    1. To get the money
    2. To build concern
    3. To keep people happy
    4. To remain happy

18. It is best to use a written channel when:

    1. You need a permanent written record
    2. You need immediate feedback
    3. Your message is short and simple
    4. None of the given

19. All of the following are barriers to effective communication except:

    1. One-way communication
    2. Feedback
    3. Mixed signal from sender
    4. Different interpretation of words

20. The process of International Communication demands to work with many _________.

    1. People from foreign countries
    2. Local population
    3. Single culture people
    4. Natives

21. Fill in the blanks with suitable words.
    The ________ theory is helpful because it introduces the ideas of senders and receivers and of possible interference.

    1. social environment
    2. electronic
    3. rhetorical
    4. All of the given.

22. In a _______letter, you need no special attention-getter because you have been invited to apply.

    1. traditional
    2. cover
    3. solicited
    4. unsolicited

23. Ethnocentrism means:

    1. judging other group or countries by the cultural standards of your group.
    2. preferring ideas from other cultures over your own culture's.

24. Communication is an important part of our _______ today.

    1. Universe
    2. Earth
    3. World
    4. Community

25. Choose the most appropriate option from the following: Children shake your hand in _______, hug you in _______, and often stay in the background in _______ respectively.

    1. Pakistan, Germany, Italy
    2. Germany, Italy, Pakistan
    3. Italy, Pakistan, Germany
    4. Saudi Arabia, Germany, Pakistan

26. There are ______ kinds of Sales letters.

    1. Three
    2. Four
    3. Two
    4. Five

27. _______ is an informal channel of business communication. It stretches throughout the organization in all directions irrespective of the authority levels

    1. External communication
    2. Diagonal communication
    3. Internal communication
    4. Grapevine

28. One of the basic purposes of a resume is to arise _______ of the employer.

    1. the expectations
    2. the interest
    3. the questions
    4. None of the given

29. Which of the following is the most appropriate definition of ‘house style’?

    1. a company's preferred manner of presentation and layout of written material
    2. a company’s preferred manner of writing letters and memos
    3. a company’s preferred manner of establishing trust with the customers
    4. a company’s preferred manner of maintaining good will with the staff and the customers

30. Which of the following expressions would be acceptable in technical and business writing?

    1. A large number of money
    2. A large number of dissatisfaction
    3. A large amount of employees
    4. A large amount of waste material

31. By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:

    1. Closeness
    2. Informality
    3. Respect
    4. Equality

32. For an effective communication with a company, you need to have knowledge about:

    1. Company’s policies
    2. Company’s procedure
    3. Product’s details
    4. All of the given

33. A perfect resume responds to the reader’s needs and _______.

    1. references
    2. conferences
    3. interferences
    4. preferences

34. Writing successful sales letters is _______.

    1. difficult
    2. easy
    3. interesting
    4. boring

35. The beginning of your letter should be considerate, courteous concise, clear and specific. Which of the following opening statement follows the above instructions?

    1. Thank you for your order.
    2. Thank you for you order for 200 writing pads.
    3. Thank you for you order of writing pads.
    4. Thank you.

36. Select the correct option. In _______ organizations recruiting process is handled/conducted by human resource or personnel department.

    1. Big
    2. Small
    3. Undersized
    4. Tiny

37. Mark the following statement true or false.
    The Rhetorical theory introduces the ideas of senders and receivers and possible interference.

    1. True
    2. False

38. Which of the following is an example of Trite Expression?

    1. Break the ice
    2. Absolutely free
    3. Quite unique
    4. As per our conversation

39. Identify the statement as ‘True’ or ‘False’. An intercultural communication model consists of national as well as individual cultural variables.

    1. True
    2. False

40. Write a claim letter as soon as possible after the problem has been ______.

    1. Identified
    2. Explained
    3. Written
    4. Told

41. During the selection stage, the best approach is ________.

    1. to decide the pay structure
    2. to show your interest for the job
    3. exhibit skills
    4. None of the given

42. It requires no punctuation even after the salutation and the complimentary close. This is _______ style of punctuation.

    1. Standard
    2. Close
    3. Open
    4. General

43. ________ means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.

    1. Globalization
    2. Competition
    3. Privatization
    4. Antagonism

44. While writing a job application letter,the applicant should request an interview at ______ convenience.

    1. the employer's
    2. his
    3. employees
    4. his family's

45. Which of the following is NOT correct about nonverbal communication?

    1. All managers view punctuality as being important.
    2. Distance between communicators may vary with individuals from different cultures.
    3. The importance of an employee may be communicated by his or her proximity to the manager.
    4. The size of an office communicates a nonverbal message.

46. ________ consists of the voice qualities and vocalizations that affect how something is said rather than what is said.

    1. Physical characteristics
    2. Touching behavior
    3. Paralanguage
    4. Proximity

47. _______ messages include rejections, negative evaluations, and announcement of policy changes that don't benefit the reader.

    1. Good-news
    2. Announcement
    3. Bad news
    4. Buffer

48. Which one of the following represents Physical Barriers of Communication?

    1. Conflicting nonverbal messages
    2. Background noise
    3. Unhappy emotions
    4. People's state of mind

49. A receiver’s attitude towards a message can determine whether it is:

    1. Accepted
    2. Rejected
    3. Accepted or rejected
    4. Omitted

50. A(n) _______ is included to remind the reader to check for the additional pages of information.

    1. attention line
    2. postscript
    3. enclosure
    4. copy notation

51. Pre-employment tests attempt to provide _______, and quantitative information about a candidate’s skills, attitudes, and habits.

    1. objective
    2. subjective
    3. biased
    4. All of the given

52. Choose the correct option to fill in the blank. Effective business communication is not ________.

    1. Audience-focused
    2. Purpose-driven
    3. Writer-focused
    4. Concise

53. When your message contains all the facts the reader or the listener needs, it is:

    1. Complete
    2. Considerate
    3. Courteous
    4. Clear

54. The ______ of sales letters has a choice of many different appeals.

    1. writer
    2. receiver
    3. sender
    4. owner

55. A typical recruiter devotes _____ seconds to each resume before tossing it into either the “maybe” or the “reject” pile.

    1. 35
    2. 45
    3. 55
    4. 60

56. ________ is achieved in part through a balance between precise language and familiar language

    1. Clarity
    2. Correctness
    3. Conciseness
    4. Consideration

57. Choose the correct option. The heading, subject and date, and message are the main parts of _______.

    1. memo
    2. collection letter
    3. report
    4. circular letter

58. To communicate easily and effectively with our readers, we should apply the following _________ principles:

    1. Six C
    2. Seven C
    3. Nice C
    4. Four C

59. The closing paragraph of the business messages should be _______ and correct.

    1. curt
    2. concise
    3. informal
    4. vague

60. Identify the statement as ‘True’ or ‘False’. The rules of gift giving vary from country to country.

    1. True
    2. False

61. "It discourages the 'secondary' conversations, helps a participant to focus on a topic but prevents participants from sharing valuable information." The above trait is exhibited by:

    1. Groupware
    2. Fax
    3. Teleconferencing
    4. CD-ROM database

62. If your message is specific, definite and vivid; you are applying which of the following principle:

    1. Conciseness
    2. Concreteness
    3. Completeness
    4. Consideration

63. _______ theory of communication lays emphasis on accuracy and deals with technical problems during the transmission of a message from a sender to a receiver.

    1. Social environment
    2. Electronic
    3. Rhetorical
    4. Cognitive dissonance

64. The process of ________ has six components: sender/encoder, message, medium, receiver/decoder, and feedbacks.

    1. Communication
    2. Feedback
    3. Message
    4. Context

65. Communication which is tactful and "reader-centered" demonstrates ________.

    1. conciseness
    2. courtesy
    3. cohesiveness
    4. clarity

66. An example of external communication is:

    1. A telephone call from area manager to branch manager
    2. A meeting of employees in the purchasing department
    3. A letter from supplier
    4. A conversation between a manager and assistant

67. Which of the following is a Concise form of ‘under any other circumstances than’?

    1. Unless
    2. About
    3. Concerning
    4. Because

68. In general, human beings are:

    1. good communicators
    2. poor communicators
    3. indifferent communicators
    4. perfect communicators

69. Advertising directed at children is restricted in:

    1. United States
    2. Canada
    3. Scandinavia
    4. All of the given

70. Artifacts are objects used to convey _________ messages.

    1. Verbal
    2. Non-verbal
    3. Written
    4. Oral and written

71. Producing the desired ________ is one of the crucial variables of rhetorical theory of communication.

    1. context
    2. message
    3. situation
    4. response

72. Which one of these words is not a synonym for "promotion"?

    1. Demotion
    2. Raise
    3. Elevation
    4. Boost

73. Which of the following is done differently on a Functional Résumé vs. a Chronological Résumé?

    1. Name and address section
    2. Skills section
    3. Education section
    4. Objective statement

Select a course code for Objective Questions:

ACC501 BNK603 BT101 CS001 CS101 CS201 CS301 CS302 CS304 CS401 CS402 CS403 CS408 CS501 CS502 CS504 CS506 CS601 CS604 CS605 CS607 CS609 CS610 CS614 CS707 CS710 ECO401 ECO403 ECO404 ENG101 ENG201 ENG301 FIN611 FIN624 FIN625 ISL201 IT430 MGMT623 MGT101 MGT211 MGT301 MGT401 MGT402 MGT501 MGT502 MGT503 MGT510 MGT601 MGT603 MKT501 MKT610 MKT630 MTH101 MTH202 MTH302 MTH501 PAK301 PHY101 PHY301 PSY101 SOC101 STA301 STA630

Select a course code for Subjective Questions:

ACC311 CS001 CS101 CS201 CS301 CS607 CS701 CS702 CS703 CS704 CS707 CS708 CS710 CS711 CS718 CS721 CS724 ECO401 ECO403 ENG101 ENG301 MGT703 MTH501 STA301