Total Quality Management (alt. code=MGMT510) (MGT510)

1. All of the following are the examples of internal failure costs EXCEPT:

   1. Scrap
   2. Rework
   3. Material review
   4. Cost to plan for quality

2. Which of the following models value stability?

   1. Organism model
   2. Mechanistic model
   3. Cultural model
   4. Total Quality model

3. Which stage in the Shewhart Cycle implements the change on a small scale?

   1. Do stage
   2. Act stage
   3. Plan stage
   4. Check stage

4. Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?

   1. Retailing concepts and tools
   2. Marketing concepts and tools
   3. Management concepts and tools
   4. None of the given

5. All of the following are the quality assurance activities of the Company-wide Quality Control EXCEPT:

   1. Market research
   2. Research and development
   3. Inspection and sales
   4. Marketing and distribution

6. From the total quality perspective, there is an emphasis on continuous improvement of which of the following?

   1. Products and people only
   2. Processes and people only
   3. Products, processes and purpose
   4. Products, processes and people

7. Quality assurance is usually associated with which of the following activities?

   1. Measurement and inspection
   2. Specialization activities
   3. Support services
   4. None of the given

8. In EFQM model, which of the following are caused by 'Enablers'?

   1. Profits
   2. Losses
   3. Results
   4. Strategies

9. Total quality view is that 80 percent of quality problems are due to which of the following options?

   1. Employee's fault
   2. Production's fault
   3. Customer's fault
   4. Management's fault

10. Which one of the following depicts conformance - a dimension of quality?

    1. Exterior finish
    2. Meeting specifications
    3. Brand name
    4. Ease of repair

11. Participants of the meeting should ________ carefully the points of meeting.

    1. Speak
    2. Listen
    3. Think
    4. Watch

12. Customer value strategyincludes all the following offers, EXCEPT:

    1. Product characteristics
    2. Mode of deliver
    3. Flat hierarchy
    4. Support services

13. Which of the following refers to bridge the gaps in the dispersion of quality and to attain the expected value?

    1. Quality control
    2. Quality assurance
    3. Quality planning
    4. Quality managing

14. Which of the following is not included in cost of quality?

    1. Prevention
    2. Appraisal
    3. Prerogative Attitude
    4. Internal & External Failure

15. What was the traditional view of quality for employees who follow orders given by supervisors and managers?

    1. Active
    2. Proactive
    3. Passive
    4. Vigorous

16. Which of the following shows that how does product feel, look and sound?

    1. Reliable
    2. Durable
    3. Feature
    4. Aesthetics

17. Total organization excellence (TOE) can be done for which of the following?

    1. Production people
    2. Marketing people
    3. Finance people
    4. All staff members

18. During which century, the manufacturers began to include quality processes in quality practices?

    1. 17th century
    2. 18th century
    3. 19th century
    4. 20th century

19. Which of the following results in low costs?

    1. High productivity and high capacity utilization
    2. Low productivity and low capacity utilization
    3. Low productivity and high capacity utilization
    4. High productivity and low capacity utilization

20. Which of the following quality dimensionstells about the ability to repair a product quickly and easily?

    1. Serviceability
    2. Aesthetic
    3. Conformance
    4. Feature

21. Whose concepts are referred to as statistical quality control (SQC)?

    1. Shewhart’s
    2. Deming’s
    3. Juran’s
    4. Crosby’s

22. In traditional management, motivation is often analogous to which of the following models?

    1. Theory X
    2. Theory Y
    3. Hierarchy of needs
    4. Statistical theory

23. When did the factory system start?

    1. In the mid 1650s
    2. In the mid 1700s
    3. In the mid 1750s
    4. In the mid 1800s

24. Dimension of quality in manufacturing sector are

    1. Performance, Time & Reliability
    2. Features, Durable & Completeness
    3. Performance, Durable & Aesthetics
    4. Aesthetics, Perceived Quality & Responsiveness

25. Internal customers of the organization are

    1. Customers
    2. Stakeholders
    3. Employees
    4. Suppliers

26. What is the number of principles in Dr. W. Edwards Deming's quality principles?

    1. 8
    2. 10
    3. 12
    4. 14

27. Which one of the following is not included in the concept of quality?

    1. Quality by definition
    2. Quality by philosophy
    3. Quality by technology
    4. Quality by attitude

28. Which of the following statements, in relation to variation, is TRUE for people failing to understand the components of Profound Knowledge?

    1. They see events as individuals’ incidents rather than the net result of many interactions and interdependent forces
    2. They do not know the difference between prediction, forecasting, and guesswork
    3. They create cynicism, demoralization, de-motivation, guilt, resentment, burnout, craziness, and turnover
    4. They do not understand the difference between improvement and change

29. Which of the following is a set of two or more interrelated elements of any kind, not being an ultimate indivisible element but a whole that can be divided into parts?

    1. Process thinking
    2. Systems thinking
    3. Analytical thinking
    4. Divergent thinking

30. Long term growth is the goal of which of the following model

    1. Mechanistic Model
    2. Organic Model
    3. Structural Model
    4. Unstructured Model

31. MBNQA has been one of the most powerful catalysts of total quality in the United States. This award is named after:

    1. Deming
    2. Taguchi
    3. Baldrige
    4. Juran

32. What was the role of quality professionals during 1800s?

    1. Troubleshooting and the application of statistical methods
    2. Inspection, sorting, counting, and grading
    3. Quality measurement, quality planning, and program design
    4. Goal setting, education and training, and program design

33. In traditional management, performance appraisal, recognition, and reward systems place people in which of the following environment?

    1. Social environment
    2. Political environment
    3. External competitive environment
    4. Internal competitive environment

34. All of the following are the grounds to give birth to total quality approach EXCEPT:

    1. Obsession with quantity
    2. Confusion and poor leadership
    3. One employee in charge
    4. Political disorder

Select a course code for Objective Questions:

ACC311 ACC501 BIF101 BIF401 BIF501 BIO101 BIO201 BIO202 BIO203 BIO204 BIO301 BIO302 BIO303 BIO401 BIO503 BNK603 BT101 BT201 BT301 BT302 BT401 BT402 BT403 BT404 BT405 BT406 BT501 BT504 BT505 BT604 CHE201 CHE301 CS001 CS101 CS201 CS202 CS204 CS301 CS302 CS304 CS311 CS401 CS402 CS403 CS408 CS501 CS502 CS504 CS506 CS508 CS601 CS602 CS604 CS605 CS607 CS609 CS610 CS614 CS707 CS710 ECO401 ECO402 ECO403 ECO404 EDU302 EDU401 EDU402 EDU501 EDU601 ENG101 ENG201 ENG301 ENG501 FIN611 FIN624 FIN625 ISL201 IT430 MCM101 MCM301 MGMT623 MGT101 MGT211 MGT301 MGT401 MGT402 MGT501 MGT502 MGT503 MGT510 MGT601 MGT603 MKT501 MKT610 MKT630 MTH101 MTH202 MTH302 MTH501 MTH601 MTH634 PAK301 PHY101 PHY301 PSY101 PSY403 PSY502 PSY512 SOC101 SOC301 SOC401 STA301 STA630 STA641 ZOO102 ZOO401 ZOO501 ZOO502 ZOO503 ZOO504 ZOO505 ZOO506 ZOO510 ZOO630

Select a course code for Subjective Questions:

ACC311 CS001 CS101 CS201 CS301 CS607 CS701 CS702 CS703 CS704 CS707 CS708 CS710 CS711 CS718 CS721 CS724 ECO401 ECO403 ENG101 ENG301 MGT703 MTH501 STA301