In the name of ALLAH, the most beneficient, the most merciful

Business and Technical English Writing (ENG201)

Multiple Choice Questions (MCQs)

Objective Questions

  1. Which of the following is not a part of indirect plan for bad news messages?

    1. A buffer
    2. A clear statement of the bad news
    3. A clear, diplomatic statement of the negative decision
    4. A helpful, friendly, and positive close
  2. Choose the correct option from the following:
    In report writing the conclusions grow out of interpretations of the facts and recommendations grow out of ________.

    1. Facts
    2. Recommendations
    3. Interpretations
    4. Conclusions
  3. Choose the correct option from the following:
    ________ share a general document architecture, which is usually modified to suit specific circumstances.

    1. Proposals
    2. End matter
    3. Introduction
    4. Report
  4. A good technical communication is ________.

    1. accurate
    2. clear
    3. concise
    4. all of the given
  5. Complex readers are the readers who may use your communication after months or even years later.

    1. True
    2. False
  6. In the recommendation section of an empirical report, the writer answers the reader's question "What is the significance of the results?"

    1. True
    2. False
  7. Which types of reports are used to assess opportunities, to solve problems, and to support decisions?

    1. Information Reports
    2. Progress Reports
    3. Analytical Reports
    4. Feasibility Reports
  8. In your job interview, don't complain about previous jobs or former ________.

    1. Mayors
    2. Visitors
    3. Activists
    4. Employers
  9. Identify the most concise statement from the given options.

    1. We appreciate the confidence you have reposed in us.
    2. We appreciate your confidence.
    3. We want to tell you that your confidence is appreciated.
    4. Your confidence is appreciated by us.
  10. Citing your sources in the body of your report helps build credibility for the report.

    1. True
    2. False
  11. Which of the following guidelines does not ensure completeness in a message?

    1. Provide all necessary information.
    2. Eliminate wordy expressions.
    3. Answer all questions asked.
    4. Give something extra, only when desired.
  12. The conventional superstructure for writing progress reports consists of introduction, facts, discussion, conclusions and ________.

    1. figures
    2. appendix
    3. recommendations
    4. organizations
  13. ________ use their voices (pitch, rhythm, stress) and bodies to communicate their message.

    1. Writers
    2. Speaker
  14. A suggestion or intention, especially one put forward formally or officially denotes ________.

    1. Conclusion
    2. Recommendation
    3. Resources
    4. Proposals
  15. Stylistic accuracy is one of the main aspects of written accuracy.

    1. False
    2. True
  16. While communicating, do not leave your audience in ________.

    1. appreciation
    2. doubt
    3. awe
    4. wonder
  17. Which words in this sentence should have capital letters? "captain meyers sailed his ship across the pacific ocean last spring."

    1. captain, meyers, pacific, spring
    2. captain, meyers, ship, pacific, ocean
    3. captain, meyers, pacific, ocean, spring
    4. captain, meyers, pacific, ocean
  18. ________ is like an abstract in a report, briefly telling about the product or service and how it meets the requirements and exceeds expectations.

    1. Market Analysis
    2. Executive Summary
    3. Market Plan
    4. Financial Plan
  19. Which one of the following belongs to the supplementary part of a report?

    1. Letter of transmittal
    2. List of illustrations
    3. Index
    4. Letter of authorization
  20. Choose the correct option from the following.
    Letters of ________ are typically related to employment, admissions to institutions of higher education or scholarship eligibility.

    1. references
    2. inquiry
    3. recommendation
    4. job application
  21. Communicating concretely does not mean being ________.

    1. vague and general in one's writing
    2. direct and explicit in one's writing
    3. specific and definite in one's writing
    4. All of the given
  22. Which of the following should be kept in mind to achieve Completeness?

    1. Provide all necessary information
    2. Use accurate grammar
    3. Avoid unnecessary details
    4. Use 'You attitude'
  23. Written language is more ________ and generally follows a standardized grammar, structure, organization, and vocabulary.

    1. restricted
    2. free
  24. Which one of the following establishes a series of observations and emphasizes each element?

    1. Exemplification
    2. Analysis
    3. Enumeration
    4. Comparison and contrast
  25. Titles typically include both ________.

    1. a word and a phrase.
    2. a number and a description.
    3. a picture and a diagram
    4. numbers and digits
  26. There are two sandwiches here; which one shall I take? ‘oh, take ________.

    1. Both
    2. Neither
    3. Neither of
    4. Either
  27. Courtesy means only thinking about receiver and not valuing his feelings.

    1. True
    2. False
  28. In report writing, a ________ is a declarative sentence which summarizes the specific topic and goals of a document.

    1. purpose statement
    2. thesis statement
    3. topic sentence
    4. concluding sentence
  29. Letters that provide favorable responses to routine claims are known as ________.

    1. Claim letters
    2. Credit letters
    3. Customer letters
    4. Adjustment letters
  30. Choose the correct option:

    The population of Tokyo is ________ town in the world.

    1. greater than all other
    2. greater than those of any other
    3. greater than any other
    4. greater than that of any other
  31. Which one of the following makes use of denotative words instead of connotative words?

    1. Clarity
    2. Conciseness
    3. Concreteness
    4. Courtesy
  32. Which of the following statements is more 'Vivid'?

    1. This is a long better
    2. The length of the letter doesn't meet your claim.
    3. This letter is three times as long as you said it would be
    4. All of the given
  33. Which of the following sentences contains figurative expression?

    1. She was a good team player.
    2. She presented good leading skills.
    3. Her work in groups was exemplary.
    4. She could be called the spark plug of the group.
  34. An underlying goal of all technical and scientific writing is to get the reader to trust the writer's ________.

    1. credibility
    2. authority
    3. authenticity
    4. honesty
  35. Which of the following statements is part of persuasion in oral presentation?

    1. To explain a process of some topic
    2. To inform the audience of some new theory of learning
    3. To explain the marketing strategy
    4. Gaining willing acceptance of an idea
  36. Documents that are meant to 'enact' something include authorizationmemoranda and ________.

    1. resumes
    2. acceptance letters
    3. recommendation letters
    4. inquiry letters
  37. Choose the correct option from the following: In report writing the conclusions grow out of interpretations of the facts and recommendations grow out of ________.

    1. Facts
    2. Recommendations
    3. Interpretations
    4. Conclusions
  38. I ________ your gift if you let me pay for my lunch.

    1. except
    2. accept
  39. Which change can make the sentence correct?
    "Both an essay and a paragraph is required for successful graduation."

    1. Change "is" to "are"
    2. Change "is" to "will being"
    3. Change "is required" to "would have been requiring"
    4. Change "is required" to "had requiring"
  40. In composing a business letter, the most important skill is ________.

    1. writing
    2. the art of delivering
    3. communication
    4. writer’s own knowledge
  41. When you turn your ideas into a message, you are the ________.

    1. receiver
    2. encoder
    3. decoder
    4. analyzer
  42. Courtesy means not only thinking about receiver but also valuing his ________.

    1. Feeling
    2. Proposal
    3. Goodwill
    4. All of the given
  43. Choose the correct option from the following. ________ is brief, informal report used to establish a record.

    1. Memorandum
    2. Report
    3. Agenda
    4. Proposals
  44. If you were writing a brief progress report to a client (for example, you are an independent consultant doing a project for another firm), which one of the following formats would you use?

    1. Business letter
    2. Memorandum
    3. Cover memorandum with the progress report as a separate, attached document
    4. None of the given
  45. Choose the correct option from the following. ________ are like good mail order forms, although they also provide more room for explaining special needs.

    1. Order Letters
    2. Transmittal Letters
    3. Acceptance Letters
    4. Complaint Letter
  46. Choose the correct option from the following. A letter of recommendation is a letter that makes a statement of support for a candidate. __________are an essential component of almost all admissions, grant, and employment processes.

    1. Purpose
    2. Instruction
    3. Reference
    4. Guidelines
  47. They arrived in the middle of the night ________.

    1. because their flight was detained
    2. because their flight was dispatched
    3. because their flight was delayed
    4. because their flight was defused
  48. When your letter extends onto a second page you should use ________ for the second page.

    1. Plain Paper
    2. plain or colored paper
    3. colored paper
    4. letterhead
  49. Feedback can come in the form of ________.

    1. Environmental noise
    2. Nonverbal communication only
    3. Verbal and nonverbal listener responses
    4. Verbal communication only
  50. Choose the correct option from the following: What are the two ways by which the results of an empirical research can be presented?

    1. Tables and Graphs
    2. Facts and figures
    3. Statistics and numbers
    4. Data and figures
  51. The basic purpose of ________ is to clarify the meaning of words when voice or "body language" causes are removed.

    1. writing style
    2. grammar
    3. punctuation
    4. punctuation and grammar
  52. What is the main purpose of seven C's business communication?

    1. To communicate easily and effectively with your readers
    2. To improve non verbal skills
    3. To avoid unnecessary repetition
    4. To eliminate personal view
  53. Select the right option to fill in the blank.
    My brother likes maths ________ he doesn't like history.

    1. but
    2. rather
    3. or
    4. because
  54. Choose the correct option from the following: How many elements do the superstructure for feasibility reports have?

    1. Five elements
    2. Six elements
    3. Seven elements
    4. Eight elements
  55. Recommenders must be ________ people.

    1. respectable
    2. notorious
    3. wealthy
    4. worthless
  56. The ________ of the message contents for both the sender and receiver ensures success.

    1. exactness
    2. wordiness
    3. thoughtlessness
    4. recklessness
  57. Under what type of circumstances,the letter format for a report can be the best choice?

    1. For short reports (five or fewer pages) that are directed to outsiders.
    2. When you want to impress your readers with the breadth of your knowledge
    3. For any report that is distributed to more than one person.
    4. With lengthy reports (over five pages) that are directed to outsiders.
  58. Mark the following statement as True or false.
    The table of contents provides an outline of analysis reports for readers who do not wish to read the entire report.

    1. True
    2. False
  59. Which one of the following is an example of a progress report?

    1. Bid to write training manuals for a health care corporation
    2. Presentation of the policies and procedures required by a health care corporation
    3. Report on research done to ascertain whether online multimedia training for health care professionals is a viable option
    4. Summary of the end-of-year-one, status of a two-year project to develop, multimedia-based training modules for healthcare professionals
  60. Which of the following is the primary vehicle for communication within an organization?

    1. Letter
    2. Report
    3. Memorandum
    4. Proposal
  61. It is better to state your document's objective at/in the ________.

    1. end
    2. beginning
    3. middle
    4. last line
  62. Which of the following questions is not addressed by criteria?

    1. Will the course of action really do what’s wanted?
    2. Can we implement it?
    3. Can we afford it?
    4. Are your facts reliable?
  63. Readers consisting of diverse groups with widely varying backgrounds and responsibilities can be named ________ readers.

    1. Primary
    2. Complex
    3. Phantom
    4. Future
  64. ________ stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of 'please' and 'thank you', but applying socially accepted manners is also a form of it.

    1. Courtesy
    2. Coherence
    3. Consideration
    4. Complete
  65. True courtesy involves being aware not only of the perspectives of others, but also their ________.

    1. mood
    2. emotion
    3. feelings
    4. tone
  66. ________ carry out the decisions that have been made.

    1. Implementers
    2. Decision makers
    3. Advisors
    4. All of the given
  67. A ________ sentence expresses one independent clause and one or more dependent clauses.

    1. compound
    2. single
    3. complex
    4. simple
  68. They should have arrived by now. I wonder ________.

    1. what has kept them
    2. what has held them
    3. what has got them
    4. what has done them
  69. During the purpose of the document helps the writer to ________.

    1. establish a channel and medium
    2. focus on the content
    3. respond to the audience
    4. All of the given
  70. Why information in a message should be well organised?

    1. It helps motivate the audience to accept your message
    2. It helps to get your ideas across without upsetting the audience
    3. People will understand exactly what you mean
    4. All of the given
  71. A letter of authorization is included in ________ of a report.

    1. Prefatory parts
    2. Introductory parts
    3. Ending parts
    4. Supplementary parts
  72. To improve organizational communication, ________ need to recognize and overcome communication barriers.

    1. subordinates
    2. directors
    3. managers
    4. employers
  73. Choose the correct option from the following. ________ is written to offer brief description of the cause of dissatisfaction and prepare the necessary action.

    1. Adjustment Letter
    2. Acceptance Letters
    3. Job application Letters
    4. Transmittal Letters
  74. The reader of a/an ________ may use this report to solve an organizational, social or a personal problem.

    1. business report
    2. technical report
    3. general report
    4. academic report
  75. The performance of our players was rather ________.

    1. worst than I had expected
    2. bad as I had expected
    3. worse than I had expected
    4. worse than expectation
  76. Which of the following is one of the supplementary parts of a report?

    1. Summary
    2. Bibliography
    3. Conclusion
    4. Recommendations
  77. A good business letter is simple and straightforward without being harsh or ________.

    1. patronizing
    2. patriotic
    3. paternal
    4. panoramic
  78. Which of the following does a proposal not attempt to communicate?

    1. Importance of the intended study
    2. Purpose of the intended study
    3. Step-by-step plan for conducting the study
    4. Results of the study, along with a discussion about them
  79. A clear problem statement and a preliminary outline play an important part in cultivating document accuracy.

    1. True
    2. False
  80. The heart of a feasibility study is your evaluation of the alternatives in terms of your ________.

    1. biases
    2. criteria
    3. reader's views
    4. None of the given
  81. The concept of time is ________ specific.

    1. space
    2. location
    3. culture
    4. person
  82. Choose the best option:
    Usually technical-information letters announce ________.

    1. list of the urgent tasks
    2. company's procedures
    3. technical information
    4. information for the customers
  83. While writing a document ________ is written at the begning of the document.

    1. personal detail
    2. statement of objective
    3. experience
    4. educational qualificaltion
  84. The letter begins with the ________ new all necessary details are provided in the middle part. In closing the letter refers to the main point and states the desired action.

    1. good
    2. bad
    3. sad
    4. None of the given
  85. Reports are considered to be ________ in the workplace and, thus, they need to be precise, accurate and difficult to misinterpret

    1. public documents
    2. private documents
    3. legal documents
    4. secret documents
  86. What is the best use of visuals in a report or proposal?

    1. Visuals should be used only when you can't use text to communicate your point.
    2. Visuals should be used when text doesn't tell the whole story.
    3. Visuals should be used liberally since "One visual is worth 1000 words."
    4. None of the given
  87. Choose the correct option for the following wordy expression.
    ________is a short, familiar and conversational word for 'have need for'.

    1. Desire
    2. Need
    3. Soon
    4. Because
  88. Which type of letter can be used as a legal document to show the transaction between the customer and vendor?

    1. Order letter
    2. Transmittal letter
    3. Request letter
    4. Inquiry letter
  89. Briefing, goodwill, information and report are part of ________ speaking.

    1. informative
    2. public
    3. analytical
    4. persuasive
  90. Which of the following can be defined as follows? “It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’, rather it is politeness that grows out of respect and concern for others.”

    1. Clarity
    2. Courtesy
    3. Consideration
    4. Credibility
  91. Which selection is correctly punctuated?

    1. I tried to respond to: his questions, and answers.
    2. I tried to respond to his questions, and answers.
    3. I tried to respond to his questions and answers.
    4. I tried to respond to: his questions and answers.
  92. Identify the statement which should NOT be included in 'NECESSARY DETAILS' section of a positive message.

    1. Provide buffer statement.
    2. Satisfy reader's information needs.
    3. Reinforce positive tone.
    4. Emphasize positive aspects of the news.
  93. Solicited and unsolicited are types of ________.

    1. memos
    2. informal reports
    3. letters
    4. formal reports
  94. The purpose of ________ is to get the meaning from your head accurately to the reader.

    1. clarity
    2. coherence
    3. conciseness
    4. unity
  95. While writing long reports the list of symbols is ________.

    1. beneficial
    2. optional
    3. compulsory
    4. harmful
  96. Word choice plays a major role in ________. You should use directly worded sentences to promote this type of clarity.

    1. structural clarity
    2. stylistic clarity
    3. technical clarity
    4. contextual clarity
  97. The result of market research is called ________.

    1. requirement specifications
    2. functional specifications
    3. design specifications
    4. test specifications
  98. Choose the most relevant option from the following for the phrase given below.
    Choppy prose usually:

    1. imparts a good impression.
    2. lowers the quality of writing.
    3. enhances reader's understanding.
    4. fills the communication barriers.
  99. Which one of the following is TRUE in business or professional world?

    1. We should let the company just run smoothly and see where it gets without setting the objective.
    2. Nothing runs without a plan and a plan cannot run without having its objetives set.
    3. Stating the objective at the very outset can de-motivate the leaders and their teams if they fail to achieve the desired goals
    4. All of the given
  100. Narration follows a ________ pattern of development in paragraph writing.

    1. hap hazard
    2. chronological
    3. random
    4. alternative
  101. Which of the following aspects represent the function of report?

    1. Problem, purpose, background
    2. Limitations, sources, scope
    3. Methods, authorization
    4. All of the above
  102. Generally speaking, in business we communicate ________.

    1. only to persuade
    2. only to entertain
    3. to both persuade and inform
    4. only to inform
  103. If you expect your audience to ________ withyou, use a struct that focuses attention on conclusion.

    1. argue
    2. confront
    3. disagree
    4. agree
  104. It’s important to realize that some people rejected for a job and credit, interpret rejection as a personal failure and usually ________ people’s lives.

    1. criticize
    2. facilitate
    3. harmonize
    4. complicate
  105. Which 'transitional word' is used to show 'comparison and contrast'?

    1. in other words
    2. at the same time
    3. especially
    4. conversely
  106. How will you arrange facts in your report while researching on a location?

    1. Sequentially
    2. Chronologically
    3. Spatially
    4. Geographically
  107. The ________ of the report sells the report.

    1. style
    2. size
    3. shape
    4. none of above
  108. Which of the following you shoild avoid when you are responding to a claim and your company is at fault?

    1. Keeping lines of communication open
    2. Making a big apology
    3. Acknowledging receipt of customer's claim
    4. Sympathizing with the customer's inconvenience
  109. To show the relative proportions of a whole, you would use a ________.

    1. bar graph.
    2. line graph.
    3. diagram.
    4. pie chart.
  110. ________ includes Doctoral dissertions, scholarly articles, top-level government agreements etc.

    1. Formal writing
    2. Informal writing
    3. Conventional writing
    4. Prosaic writing
  111. Which of the following can be achieved by expressing ideas logically and in a specific pattern?

    1. Clarity
    2. Coherence
    3. Conciseness
    4. Accuracy
  112. ________ is not one of the 7 C's of communication.

    1. Character
    2. Clarity
    3. Conciseness
    4. Correctness
  113. Choose the correct option. All employees are requested to ________ from smoking in the presence of customers.

    1. Restrict
    2. Refrain
    3. Restrain
    4. Stop
  114. Kareem is rich; ________, his cousin Kate is poor.

    1. but
    2. and
    3. so
    4. however
  115. ________ can be achieved if the document is theoretically accurate and represents the subject very well.

    1. Document Accuracy
    2. Stylistic Accuracy
    3. Technical Accuracy
    4. Structural clarity
  116. For what type of audience the direct approach is suitable?

    1. For the uninterested audience
    2. For the displeased audience
    3. For the unwilling audience
    4. For the neutral audience
  117. ________ is considered to be the best attitude in business environment.

    1. We-attitude
    2. You-attitude
    3. I-attitude
    4. None of the given
  118. An essential element of every report is a/an ________ in which you interpret your facts in a way that is significant to your readers.

    1. Discussion
    2. Analysis
    3. Evaluation
    4. Review
  119. Choose the correct option from the following: The seven C’s apply to ________.

    1. Both written and oral communications
    2. Only oral communication
    3. Only written communication
    4. None of above
  120. In ________ writer introduces the established facts and theories that are relevant to the writer's work.

    1. Literature Review
    2. Discussion
    3. Introduction
    4. Objectives
  121. The most important parts of a progress report are:

    1. Introduction and facts
    2. Facts and discussion
    3. Findings and problems
    4. Conclusions and recommendations
  122. Which of the following is the most important part of indirect plan?

    1. Acknowledgements
    2. Buffer
    3. Positive Close
    4. Reasons
  123. What is the most important implicit goal of a business document?

    1. To give instructions
    2. To argue with reader
    3. To establish a relationship
    4. To provide information
  124. Which of the following letters should accurately restate the key terms of employment?

    1. Job application letters
    2. Acceptance letters
    3. Transmittal letters
    4. Inquiry letters
  125. Choose the correct option from the following:
    An Order letter is also known as a ________ or purchase order letter. It begins the paper trail of a specific purchase.

    1. OL
    2. LO
    3. PO
    4. OP
  126. Which of the following sentences is correctly punctuated?

    1. Today is Tuesday, April 14 2014.
    2. Today is Tuesday, April 14, 2014.
    3. Today, is Tuesday, April 14, 2014.
    4. Today, is Tuesday April 14, 2014.
  127. What is wrong with the following sentence: Since the beginning of this term.

    1. A comma is missing
    2. Beginning is spelled incorrectly
    3. It is an incomplete sentence
    4. Since should be changed to "at"
  128. ________ is a very vital step in composing a business message, and if one commits an error in this stage, it will be irreversible.

    1. Drafting
    2. Communication
    3. Planning
    4. Concluding
  129. ________ accuracy refers to the proper coverage of your topics in appropriate detail.

    1. Document
    2. Stylistic
    3. Technical
    4. All of the given
  130. We’ve been friends for a long time. I ________ her since we were children.

    1. Am knowing
    2. Have known
    3. Know
    4. Will know
  131. Oral communication is also known as ________.

    1. non-verbal communication
    2. face-to-face communication
    3. impersonal communication
    4. verbal communication
  132. A progress report reassures managers that a project is moving ________.

    1. towards completion
    2. steadily
    3. slovenly
    4. towards development
  133. ________ are the verifiable pieces of information that you gathered.

    1. Recommendations
    2. Discussion
    3. Needs
    4. Facts
  134. Why important observations, suggestions, or objections should be written?

    1. To persuade the reader
    2. To create permanent records
    3. To make communication more effective
    4. All of the given
  135. Communication that seems inconsequential can become very imprtant if information it contains is ________.

    1. inappropriate but grammatically correct
    2. complete and effective
    3. full of facts and business jargons
    4. concise but incomplete
  136. Which of the following supplementary parts includes the list of topics, their divisions and subdivisions with their location in the report?

    1. Appendix
    2. Glossary
    3. Bibliography
    4. Index
  137. Fill in the blank with a suitable interrogative pronoun.
    ________ do you consider to be better teacher?

    1. Whom
    2. Whose
    3. Who
    4. Which
  138. While writing a document, include extensive explanations of your conclusions if your audience ________.

    1. has a trust relationship with you
    2. does not consider you an expert
    3. is easily convincible
    4. considers you credible
  139. A question mark is used in parenthesis to express ________.

    1. Anger
    2. Amazement
    3. Doubt
    4. None of the given
  140. An effective oral presentation is carefully planned with your objectives in mind and pays close attention to the ________.

    1. Demands of your audience
    2. Reader questions
    3. Professional objectives
    4. None of above
  141. The reactions of a colleague or a prospective customer to an incomplete answer are likely to be ________.

    1. unfavorable
    2. furious
    3. upset
    4. violent
  142. An effective statement of purpose should be:

    1. Specific
    2. Concise
    3. Clear
    4. All of the given
  143. Requests for information and action have ________ types.

    1. Two
    2. Three
    3. Four
    4. Five
  144. In writing commercial correspondence, it is important to employ a friendly yet efficient ________.

    1. emotion
    2. mood
    3. tone
    4. feeling
  145. Fill in the gap by adding suitable transitional word.
    Phil was not thirsty: ________, he drank five glasses of water.

    1. however
    2. moreover
    3. furthermore
    4. thus
  146. Choose the correct option from the following. ________ helps to focus a meeting on a core of topics and allows you to control the pace and flow of a meeting and identify important items to be acted upon.

    1. Minutes
    2. Agenda
    3. Memorandum
    4. Proposals
  147. Choose the rightly punctuated sentence.

    1. I can't see Tim's car, there must have been an accident.
    2. I can't see Tim's car; there must have been an accident.
    3. I can't see Tim's car there must have been an accident.
    4. I can't see Tim's car: there must have been an accident.
  148. In the communicationprocess, a receiver is ________.

    1. A message pathway
    2. Message interference
    3. The person who encodes an idea
    4. The person who decodes a message
  149. In order to explain the importance of research to your readers, it's harmful to state the relevance of your research to your organization's goals.

    1. True
    2. False
  150. Which one of the following phrases are likely to offend and should be avoided?

    1. We allow, we must reject
    2. I prefer, we must deny
    3. I must refuse, we must deny
    4. We welcome, I must refuse
  151. Don't worry what other people think ________.

    1. just take no note of them
    2. just take no sign of them
    3. just take no hint of them
    4. just take no notice of them
  152. Feedback is a ________.

    1. verbal or non-verbal response
    2. non-verbal message
    3. verbal critique
    4. None of the given
  153. To communicate effectively, one should develop not only skills, but also a ________ with others.

    1. Sense of empathy
    2. Sense of humor
    3. Sense of understanding
    4. All of the given
  154. The ________ is best implemented by expressing your message in terms of the audience’s interests and needs.

    1. you attitude
    2. we-attitude
    3. I -attitude
    4. None of the given
  155. Common implicit goals are to establish a relationship, create trust and establish credibility, and ________.

    1. give instructions
    2. persuade the reader
    3. document actions
    4. to enact
  156. Everyone on the bus ________ annoyed by the little boy running up and down the aisle.

    1. was
    2. were
  157. Which of the following is a method to communicate bad news to the customer?

    1. De-emphasizing the Bad News
    2. Avoid overemphasizing the positive
    3. Avoid blunt statements likely to offend
    4. All of the given
  158. The readers perform the tasks of locating, understanding, and using information in many ways while reading a business document.

    1. False
    2. True
  159. Sarah washed the apples ________ them in the fridge.

    1. , and put
    2. ; and put
    3. , she put
    4. and put
  160. Which of the following are usually addressed to decision-makers?

    1. Discussions
    2. Conclusions
    3. Recommendations
    4. Executive summaries
  161. Which of the three components is part of the human communication process?

    1. Feedback, message, critiguing
    2. Message, recording, feedback
    3. Message, noise, feedback
    4. Noise, feedback, jargon
  162. Which of the following is the first step involved in planning a sales letter?

    1. Defining the audience
    2. Determining the main idea
    3. Choosing the approach and format
    4. Preparing an outline
  163. Which of the following characteristic is essential while defining communication?

    1. Receiving
    2. Interpreting
    3. Sharing
    4. Sending
  164. Choose appropriate preposition to fill in the blank:
    Did the doctor look ________ your leg?

    1. over
    2. through
    3. at
    4. on
  165. A ________ is a suggestion separate from usual defination of a word.

    1. denotation
    2. description
    3. connotation
    4. specification
  166. A schedule chart identifies the major steps ________.

    1. in a business report and tells it’s prospective.
    2. in a project and tells when they will be performed.
    3. taken by peers in a business house last year.
    4. in the process of personality grooming activity by an individual.
  167. If a memo is typed by a person other rhan the memo writer, ________ should be used.

    1. a company logo
    2. a personal stamp
    3. reference initials
    4. signature line
  168. Accuracy, which is the careful conforming to truth or fact, has three main aspects which include document accuracy, stylistic accuracy and ________.

    1. technical
    2. structural
    3. contextual
    4. grammatical
  169. Fill in the blank with appropriate option to ensure concreteness.
    The contract ________.

    1. had a requirement of 2 years
    2. required 2 years
    3. has a requirement of 2 years
    4. require 2 years
  170. Creativity is a measure of your believability based on how much trust you evoke and how reliable you are.

    1. True
    2. False
  171. Using specific facts and figures helps in securing the ________ of a message.

    1. conciseness
    2. concreteness
    3. consideration
    4. clarity
  172. Phantom readers are called ________ readers.

    1. fake
    2. unnamed
    3. named
    4. original
  173. ________ accuracy depends on the writer's conceptual mastery of the subject and its vocabulary, as well as on his or her ability to analyze and shape data with a minimum of distortion.

    1. Stylistic
    2. Document
    3. Technical
    4. Grammatical
  174. Effective business communication is not ________.

    1. audience-focused
    2. purpose-driven
    3. writer-focused
    4. concise
  175. Fill in the gap by adding suitable transitional word.
    Karenis rich; ________, her cousin Kate is poor.

    1. therefore
    2. however
    3. otherwise
    4. on the contrary
  176. Mark the statement as true/false.
    The paragraph is one of the most powerful instruments of coherence.

    1. True
    2. False
  177. Which of the following complimentary close is accurate in general letter writing?

    1. Yours sincerely,
    2. Sincerely,
    3. Yours respectfully,
    4. All of the given
  178. ________ are challenging to write because we know our readers will not be happy to receive the news.

    1. Persuasive letters
    2. Claim letters
    3. Bad news messages
    4. Complain Letters
  179. I need to wear reading glasses. Nevertheless, I hate how I look in them.

    It is an example ________.

    1. compound adjective
    2. dangling modifier
    3. coordinate conjunction
    4. transition Words and Phrases
  180. While composing the business message, the main idea should be supported by ________ major points.

    1. four to five
    2. five to six
    3. three to five
    4. two to five
  181. Which of the following is synonymous to 'implicit'?

    1. unambiguous
    2. hidden
    3. precise
    4. specific
  182. Which of the following is the best way to collect primary data?

    1. Observations
    2. Analysis
    3. Documents
    4. Surveys