Business Communication (ENG301)

1. Communication which is tactful and "reader-centered" demonstrates ________.

   1. conciseness
   2. courtesy
   3. cohesiveness
   4. clarity

2. It is best to use a written channel when:

   1. You need a permanent written record
   2. You need immediate feedback
   3. Your message is short and simple
   4. None of the given

3. An example of external communication is:

   1. A telephone call from area manager to branch manager
   2. A meeting of employees in the purchasing department
   3. A letter from supplier
   4. A conversation between a manager and assistant

4. The aim of cross-cultural communication training is to:

   1. create strong cultural ties
   2. give social status
   3. develop etiquettes
   4. Improve brhaviour

5. The buffer statement "we both know how hard it is to make a profit in this industry" shows:

   1. Appreciation
   2. Good news
   3. Agreement
   4. Compliment

6. Keeping in mind the 'punctuation styles', fill in the following blank:
   ________ punctuation requires no punctuation even after salutation and complimentary close.

   1. Close
   2. Open
   3. Standard
   4. All of the given

7. Mark the following statements as True or False.
   'Obnoxious' is the example of courtesy.

   1. True
   2. False

8. Language is the most important tool of verbal communication and it is the area where cultural differences play its role.

   1. True
   2. False

9. An effective ________ should leave a sense of closure and goodwill with the receiver and make him act as desired.

   1. closing
   2. conclusion
   3. opening
   4. termination

10. Mark the following statement as True or False.
    The deductive approach starts with the main idea.

    1. True
    2. False

11. The individualized, perhaps emotionally charged meaning assigned to words is called the ________ meaning.

    1. denotative
    2. semantic
    3. connotative
    4. phatic

12. The way you ________ your message makes it clear whether your reader will respond favorably or unfavorably to the message.

    1. begin
    2. proofread
    3. edit
    4. conclude

13. ________ refers to the behavioral characteristic typical of a group.

    1. Ethnocentrism
    2. Culture
    3. Civilization
    4. All of the given

14. A common error in answering inquiries is failure to:

    1. Accept the questions asked
    2. Forward the questions asked
    3. Answer the questions asked
    4. None of the given

15. The most important part in a business letter is the opening; the second most important part is ________.

    1. body
    2. closing
    3. copy notation
    4. attention line

16. Business messages should be closed on a positive and courteous thought. Which of the following statements satisfy this guideline?

    1. I'm sorry we can't be more encouraging at this time.
    2. We apologize for the inconvience of rejection at this time.
    3. We wish you success in your search for a position.
    4. All of the given

17. The closing paragraph of the business messages should be ________ and correct.

    1. curt
    2. concise
    3. informal
    4. vague

18. Which of the following is NOT the strategy for a good online writing style?

    1. Use the active voice.
    2. Avoid slang.
    3. Use emotional response.
    4. Remove ambiguous and unnecessary words.

19. Ethical communication is characterized by ________.

    1. biases
    2. exaggeration
    3. rights violation
    4. honesty

20. Which of the following situations is best suited for an oral medium of communication?

    1. Your message is unemotional
    2. When you need a permanent record
    3. When your message needs immediate feedback
    4. Your audience is large and widely spread

21. ________ begins with something that will interest the reader.

    1. Persuasive request letter
    2. General request letter
    3. Order letter
    4. Appreciation letter

22. Mark the following statement as True or False.
    'Thank you' is the example of completeness.

    1. True
    2. False

23. When your message contains all the facts the reader or the listener needs, it is:

    1. Complete
    2. Considerate
    3. Courteous
    4. Clear

24. Which of these business details would not normally feature as part of a letter head?

    1. Website address
    2. Company registration number
    3. Date the business was established
    4. Email Address

25. Mark the following as True or False.
    
    Altruistic appeal is part of persuasive requests.

    1. True
    2. False

26. End positively and friendly, starting clearly the desired action and offering any further help is ________.

    1. Basic Organizational Plan
    2. Agreement
    3. Deductive Approach
    4. Inductive Approach

27. Choose the correct option:
    A statement that is meant to bring the reader to a positive frame of mind is called ________.

    1. compliment
    2. buffer
    3. attention getter
    4. appraisal

28. Which of the following messages aim to influence audiences who are inclined to resist, so they depend heavily on strategic planning?

    1. Considerate messages
    2. Courteous messages
    3. Informative messages
    4. Persuasive messages

29. ________ is an expression of courtesy to put your reader in a friendly frame of mind.

    1. Salutation
    2. Complimentary close
    3. Copy Notation
    4. None of the given

30. Which of the following are examples of written communication?

    1. Letters and voicemail
    2. Reports and email
    3. Circulars and voicemail
    4. Presentations and email

31. Mark the following statement as True or False.
    The people in Saudi culture prefer paragraph headings and visual divisions.

    1. True
    2. False

32. Mark the following statement as True or False.
    In order to make your message memorable one should avoid using words that evoke a physical and sensory impression.

    1. True
    2. False

33. Hearing and listening are the same thing.

    1. True
    2. False

34. In ________, decision time is held back as group consensus moves toward a decision. :

    1. America
    2. Japan
    3. China
    4. Pakistan

35. In organizations, the flow of communication sometimes slows down because there are too many ________.

    1. hierarchical levels
    2. channels
    3. departments
    4. managers

36. Which one of these words is not a synonym for "promotion"?

    1. Demotion
    2. Raise
    3. Elevation
    4. Boost

37. _______ is an informal channel of business communication. It stretches throughout the organization in all directions irrespective of the authority levels

    1. External communication
    2. Diagonal communication
    3. Internal communication
    4. Grapevine

38. Fill in the blanks with suitable words.
    The ________ theory is helpful because it introduces the ideas of senders and receivers and of possible interference.

    1. social environment
    2. electronic
    3. rhetorical
    4. All of the given.

39. _______ theory of communication lays emphasis on accuracy and deals with technical problems during the transmission of a message from a sender to a receiver.

    1. Social environment
    2. Electronic
    3. Rhetorical
    4. Cognitive dissonance

40. Producing the desired ________ is one of the crucial variables of rhetorical theory of communication.

    1. context
    2. message
    3. situation
    4. response

41. When a receiver receives a message, they must first ______ the symbols.

    1. Decode
    2. Filter
    3. Listen to
    4. Understand

42. Mark the following statement true or false.
    The Rhetorical theory introduces the ideas of senders and receivers and possible interference.

    1. True
    2. False

43. _______ is an example of a communication channel.

    1. Context
    2. Face-to-face conversation
    3. Noise
    4. Feedback

44. The process of ________ has six components: sender/encoder, message, medium, receiver/decoder, and feedbacks.

    1. Communication
    2. Feedback
    3. Message
    4. Context

45. Which one of the following represents Physical Barriers of Communication?

    1. Conflicting nonverbal messages
    2. Background noise
    3. Unhappy emotions
    4. People's state of mind

46. All of the following are barriers to effective communication except:

    1. One-way communication
    2. Feedback
    3. Mixed signal from sender
    4. Different interpretation of words

47. A receiver’s attitude towards a message can determine whether it is:

    1. Accepted
    2. Rejected
    3. Accepted or rejected
    4. Omitted

48. Which of the following is NOT correct about nonverbal communication?

    1. All managers view punctuality as being important.
    2. Distance between communicators may vary with individuals from different cultures.
    3. The importance of an employee may be communicated by his or her proximity to the manager.
    4. The size of an office communicates a nonverbal message.

49. ________ consists of the voice qualities and vocalizations that affect how something is said rather than what is said.

    1. Physical characteristics
    2. Touching behavior
    3. Paralanguage
    4. Proximity

50. Artifacts are objects used to convey _________ messages.

    1. Verbal
    2. Non-verbal
    3. Written
    4. Oral and written

51. Communication is an important part of our _______ today.

    1. Universe
    2. Earth
    3. World
    4. Community

52. Which of the following is an example of Trite Expression?

    1. Break the ice
    2. Absolutely free
    3. Quite unique
    4. As per our conversation

53. ________ is achieved in part through a balance between precise language and familiar language

    1. Clarity
    2. Correctness
    3. Conciseness
    4. Consideration

54. When your message contains all the facts the reader or the listener needs, it is:

    1. Complete
    2. Considerate
    3. Courteous
    4. Clear

55. The best way to make the reader respond positively is to show him ________. Using this technique, you can make even a negative message acceptable for the reader.

    1. benefits
    2. discounts
    3. profits
    4. gains

56. If your message is specific, definite and vivid; you are applying which of the following principle:

    1. Conciseness
    2. Concreteness
    3. Completeness
    4. Consideration

57. Which of the following is not a characteristic of completeness?

    1. Provide all necessary information
    2. Answer all questions asked
    3. Give something extra when desirable
    4. Using specific facts and figures

58. Completeness is closely related to _______.

    1. Clarity
    2. Consideration
    3. Concreteness
    4. Conciseness

59. ________ is commonly known as multiculturalism. It is the acceptance of varied cultures in schools, neighborhoods, or cities.

    1. Culture
    2. Ethnic diversity
    3. Globalization
    4. Socialism

60. To communicate inter-culturally you should recognize ________.

    1. the difference between yourself and the culturally different
    2. how different you are from others
    3. the characteristics of a variety of cultures
    4. meaning in the unspoken word

61. The process of International Communication demands to work with many _________.

    1. People from foreign countries
    2. Local population
    3. Single culture people
    4. Natives

62. ________ means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.

    1. Globalization
    2. Competition
    3. Privatization
    4. Antagonism

63. Identify the statement as ‘True’ or ‘False’. An intercultural communication model consists of national as well as individual cultural variables.

    1. True
    2. False

64. Advertising directed at children is restricted in:

    1. United States
    2. Canada
    3. Scandinavia
    4. All of the given

65. Ethnocentrism means:

    1. judging other group or countries by the cultural standards of your group.
    2. preferring ideas from other cultures over your own culture's.

66. ________ culture is time-precise and its law specifies definite opening and closing hours for business.

    1. American
    2. German
    3. Latin American
    4. Buddhist

67. _______ represents the individual cultural variable.

    1. Manners
    2. Economics
    3. Education
    4. Politics

68. Choose the most appropriate option from the following: Children shake your hand in _______, hug you in _______, and often stay in the background in _______ respectively.

    1. Pakistan, Germany, Italy
    2. Germany, Italy, Pakistan
    3. Italy, Pakistan, Germany
    4. Saudi Arabia, Germany, Pakistan

69. Identify the statement as ‘True’ or ‘False’. The rules of gift giving vary from country to country.

    1. True
    2. False

70. To communicate easily and effectively with our readers, we should apply the following _________ principles:

    1. Six C
    2. Seven C
    3. Nice C
    4. Four C

71. A(n) _______ is included to remind the reader to check for the additional pages of information.

    1. attention line
    2. postscript
    3. enclosure
    4. copy notation

72. It requires no punctuation even after the salutation and the complimentary close. This is _______ style of punctuation.

    1. Standard
    2. Close
    3. Open
    4. General

73. "It discourages the 'secondary' conversations, helps a participant to focus on a topic but prevents participants from sharing valuable information." The above trait is exhibited by:

    1. Groupware
    2. Fax
    3. Teleconferencing
    4. CD-ROM database

74. _______ messages include rejections, negative evaluations, and announcement of policy changes that don't benefit the reader.

    1. Good-news
    2. Announcement
    3. Bad news
    4. Buffer

Select a course code for Objective Questions:

ACC311 ACC501 BIF101 BIF401 BIF501 BIO101 BIO201 BIO202 BIO203 BIO204 BIO301 BIO302 BIO303 BIO401 BIO503 BNK603 BT101 BT201 BT301 BT302 BT401 BT402 BT403 BT404 BT405 BT406 BT501 BT504 BT505 BT604 CHE201 CHE301 CS001 CS101 CS201 CS202 CS204 CS301 CS302 CS304 CS311 CS401 CS402 CS403 CS408 CS501 CS502 CS504 CS506 CS508 CS601 CS602 CS604 CS605 CS607 CS609 CS610 CS614 CS707 CS710 ECO401 ECO402 ECO403 ECO404 EDU302 EDU401 EDU402 EDU501 EDU601 ENG101 ENG201 ENG301 ENG501 FIN611 FIN624 FIN625 ISL201 IT430 MCM101 MCM301 MGMT623 MGT101 MGT211 MGT301 MGT401 MGT402 MGT501 MGT502 MGT503 MGT510 MGT601 MGT603 MKT501 MKT610 MKT630 MTH101 MTH202 MTH302 MTH501 MTH601 MTH634 PAK301 PHY101 PHY301 PSY101 PSY403 PSY502 PSY512 SOC101 SOC301 SOC401 STA301 STA630 STA641 ZOO102 ZOO401 ZOO501 ZOO502 ZOO503 ZOO504 ZOO505 ZOO506 ZOO510 ZOO630

Select a course code for Subjective Questions:

ACC311 CS001 CS101 CS201 CS301 CS607 CS701 CS702 CS703 CS704 CS707 CS708 CS710 CS711 CS718 CS721 CS724 ECO401 ECO403 ENG101 ENG301 MGT703 MTH501 STA301