Introduction to Production and Production, Operations Management, Meanings of Competitiveness, Strategy and Productivity, Distinctive Competencies, Productivity, The Decision Process, Forecasting, Time Series Forecasts, Product and Service Design, Design Strategies, Reliability, Capacity Planning, Process Selection, Facilities Layout, Design of Work Systems, Importance of Location, Management of Quality, Service Quality, Total Quality Management, Quality Control & Quality Assurance, Acceptance Sampling, Aggregate Planning, Inventory Management, MRP / ERP, Just In Time Production Systems, Supply Chain Management, Scheduling, Sequencing, Project Management, Waiting Lines