Communication, Levels of Communication, Interpersonal Communication, Communication in the Organization, Communication Destination, Listening, Improving your Listening Skills, Nonverbal Communication, Barriers to Communication, Overcoming Communication Barriers, Speech, Selecting a Topic, Thesis Statement, Introduction of the speech, Body of Speech, Modes of Delivery, Strategic Oral Delivery, Making a Good Speech, Handling Questions and Answers, Responding Questions and Answers, Significance of the Setting, Visual Aids, Group Communication, Elements of Effective Written Communication , Preparing for Effective Business Writing, Parts of Business Letter, Direct Request- Letters, Good Newsletters, Disappointing Newsletters, Writing Persuasive Message, Writing Resumes.