In the name of ALLAH, the most beneficient, the most merciful

Business Communication (ENG301)

Multiple Choice Questions (MCQs)

 

Objective Questions

Question

_______ messages include rejections, negative evaluations, and announcement of policy changes that don't benefit the reader.

  1. Good-news
  2. Announcement
  3. Bad news
  4. Buffer

Answer: 3 Chapter No. 19 

Question

"It discourages the 'secondary' conversations, helps a participant to focus on a topic but prevents participants from sharing valuable information." The above trait is exhibited by:

  1. Groupware
  2. Fax
  3. Teleconferencing
  4. CD-ROM database

Answer: 3 Chapter No. 18 

Question

It requires no punctuation even after the salutation and the complimentary close. This is _______ style of punctuation.

  1. Standard
  2. Close
  3. Open
  4. General

Answer: 3 Chapter No. 17 

Question

A(n) _______ is included to remind the reader to check for the additional pages of information.

  1. attention line
  2. postscript
  3. enclosure
  4. copy notation

Answer: 3 Chapter No. 16 

Question

Choose the most appropriate option from the following: Children shake your hand in _______, hug you in _______, and often stay in the background in _______ respectively.

  1. Pakistan, Germany, Italy
  2. Germany, Italy, Pakistan
  3. Italy, Pakistan, Germany
  4. Saudi Arabia, Germany, Pakistan

Answer: 2 Chapter No. 14 

Question

To communicate easily and effectively with our readers, we should apply the following _________ principles:

  1. Six C
  2. Seven C
  3. Nice C
  4. Four C

Answer: 2 Chapter No. 14 

Question

Identify the statement as ‘True’ or ‘False’. The rules of gift giving vary from country to country.

  1. True
  2. False

Answer: 1 Chapter No. 14 

Question

Ethnocentrism means:

  1. judging other group or countries by the cultural standards of your group.
  2. preferring ideas from other cultures over your own culture's.

Answer: 1 Chapter No. 13 

Question

_______ represents the individual cultural variable.

  1. Manners
  2. Economics
  3. Education
  4. Politics

Answer: 1 Chapter No. 13 

Question

Advertising directed at children is restricted in:

  1. United States
  2. Canada
  3. Scandinavia
  4. All of the given

Answer: 4 Chapter No. 13 

Question

________ culture is time-precise and its law specifies definite opening and closing hours for business.

  1. American
  2. German
  3. Latin American
  4. Buddhist

Answer: 2 Chapter No. 13 

Question

________ is commonly known as multiculturalism. It is the acceptance of varied cultures in schools, neighborhoods, or cities.

  1. Culture
  2. Ethnic diversity
  3. Globalization
  4. Socialism

Answer: 2 Chapter No. 12 

Question

Identify the statement as ‘True’ or ‘False’. An intercultural communication model consists of national as well as individual cultural variables.

  1. True
  2. False

Answer: 1 Chapter No. 12 

Question

To communicate inter-culturally you should recognize ________.

  1. the difference between yourself and the culturally different
  2. how different you are from others
  3. the characteristics of a variety of cultures
  4. meaning in the unspoken word

Answer: 3 Chapter No. 12 

Question

The process of International Communication demands to work with many _________.

  1. People from foreign countries
  2. Local population
  3. Single culture people
  4. Natives

Answer: 1 Chapter No. 12 

Question

________ means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.

  1. Globalization
  2. Competition
  3. Privatization
  4. Antagonism

Answer: 1 Chapter No. 12 

Question

If your message is specific, definite and vivid; you are applying which of the following principle:

  1. Conciseness
  2. Concreteness
  3. Completeness
  4. Consideration

Answer: 2 Chapter No. 11 

Question

Completeness is closely related to _______.

  1. Clarity
  2. Consideration
  3. Concreteness
  4. Conciseness

Answer: 1 Chapter No. 11 

Question

Which of the following is not a characteristic of completeness?

  1. Provide all necessary information
  2. Answer all questions asked
  3. Give something extra when desirable
  4. Using specific facts and figures

Answer: 4 Chapter No. 11 

Question

The best way to make the reader respond positively is to show him ________. Using this technique, you can make even a negative message acceptable for the reader.

  1. benefits
  2. discounts
  3. profits
  4. gains

Answer: 1 Chapter No. 11 

Question

When your message contains all the facts the reader or the listener needs, it is:

  1. Complete
  2. Considerate
  3. Courteous
  4. Clear

Answer: 1 Chapter No. 11 

Question

________ is achieved in part through a balance between precise language and familiar language

  1. Clarity
  2. Correctness
  3. Conciseness
  4. Consideration

Answer: 1 Chapter No. 9 

Question

Communication is an important part of our _______ today.

  1. Universe
  2. Earth
  3. World
  4. Community

Answer: 3 Chapter No. 9 

Question

Which of the following is an example of Trite Expression?

  1. Break the ice
  2. Absolutely free
  3. Quite unique
  4. As per our conversation

Answer: 4 Chapter No. 9 

Question

Artifacts are objects used to convey _________ messages.

  1. Verbal
  2. Non-verbal
  3. Written
  4. Oral and written

Answer: 2 Chapter No. 7 

Question

Which of the following is NOT correct about nonverbal communication?

  1. All managers view punctuality as being important.
  2. Distance between communicators may vary with individuals from different cultures.
  3. The importance of an employee may be communicated by his or her proximity to the manager.
  4. The size of an office communicates a nonverbal message.

Answer: 3 Chapter No. 6 

Question

________ consists of the voice qualities and vocalizations that affect how something is said rather than what is said.

  1. Physical characteristics
  2. Touching behavior
  3. Paralanguage
  4. Proximity

Answer: 3 Chapter No. 6 

Question

Which one of the following represents Physical Barriers of Communication?

  1. Conflicting nonverbal messages
  2. Background noise
  3. Unhappy emotions
  4. People's state of mind

Answer: 2 Chapter No. 5 

Question

All of the following are barriers to effective communication except:

  1. One-way communication
  2. Feedback
  3. Mixed signal from sender
  4. Different interpretation of words

Answer: 2 Chapter No. 5 

Question

A receiver’s attitude towards a message can determine whether it is:

  1. Accepted
  2. Rejected
  3. Accepted or rejected
  4. Omitted

Answer: 3 Chapter No. 5 

Question

_______ is an example of a communication channel.

  1. Context
  2. Face-to-face conversation
  3. Noise
  4. Feedback

Answer: 2 Chapter No. 4 

Question

The process of ________ has six components: sender/encoder, message, medium, receiver/decoder, and feedbacks.

  1. Communication
  2. Feedback
  3. Message
  4. Context

Answer: 1 Chapter No. 4 

Question

Producing the desired ________ is one of the crucial variables of rhetorical theory of communication.

  1. context
  2. message
  3. situation
  4. response

Answer: 4 Chapter No. 3 

Question

When a receiver receives a message, they must first ______ the symbols.

  1. Decode
  2. Filter
  3. Listen to
  4. Understand

Answer: 1 Chapter No. 3 

Question

_______ theory of communication lays emphasis on accuracy and deals with technical problems during the transmission of a message from a sender to a receiver.

  1. Social environment
  2. Electronic
  3. Rhetorical
  4. Cognitive dissonance

Answer: 2 Chapter No. 3 

Question

_______ is an informal channel of business communication. It stretches throughout the organization in all directions irrespective of the authority levels

  1. External communication
  2. Diagonal communication
  3. Internal communication
  4. Grapevine

Answer: 4 Chapter No. 2 

Question

A manager would give a message about a social event to her employees using a:

  1. Report
  2. Fax
  3. Notice
  4. Agenda

Answer: 3 Chapter No.  

Question

A manager is meeting with the products department to discuss the feedback received from customers at a product convention. Identify the flow of communication.

  1. Upward
  2. Downward
  3. Horizontal
  4. Diagonal

Answer: 3 Chapter No.  

Question

In general, human beings are:

  1. good communicators
  2. poor communicators
  3. indifferent communicators
  4. perfect communicators

Answer: 1 Chapter No.  

Question

By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:

  1. Closeness
  2. Informality
  3. Respect
  4. Equality

Answer: 2 Chapter No.  

Question

Choose the correct option. At stage _______, too, stress on future sales, rather than on payment.

  1. 2
  2. 1
  3. 3
  4. 4

Answer: Chapter No.  

Question

Narrative _______ are recorded in reported speech and instead of giving direct speech we use indirect speech.

  1. minutes
  2. reports
  3. letters
  4. memos

Answer: Chapter No.  

Question

The ______ of sales letters has a choice of many different appeals.

  1. writer
  2. receiver
  3. sender
  4. owner

Answer: Chapter No.  

Question

There are ______ kinds of Sales letters.

  1. Three
  2. Four
  3. Two
  4. Five

Answer: Chapter No.  

Question

One purpose of collection letters is ______.

  1. To get the money
  2. To build concern
  3. To keep people happy
  4. To remain happy

Answer: Chapter No.  

Question

Which of the following is the most appropriate definition of ‘house style’?

  1. a company's preferred manner of presentation and layout of written material
  2. a company’s preferred manner of writing letters and memos
  3. a company’s preferred manner of establishing trust with the customers
  4. a company’s preferred manner of maintaining good will with the staff and the customers

Answer: Chapter No.  

Question

When the seller is at fault’ refer to one _______ of adjustment letter.

  1. type
  2. group
  3. class
  4. set

Answer: Chapter No.  

Question

Choose the correct option. The heading, subject and date, and message are the main parts of _______.

  1. memo
  2. collection letter
  3. report
  4. circular letter

Answer: Chapter No.  

Question

Writing successful sales letters is _______.

  1. difficult
  2. easy
  3. interesting
  4. boring

Answer: Chapter No.  

Question

Write a claim letter as soon as possible after the problem has been ______.

  1. Identified
  2. Explained
  3. Written
  4. Told

Answer: Chapter No.  

Question

While writing a job application letter,the applicant should request an interview at ______ convenience.

  1. the employer's
  2. his
  3. employees
  4. his family's

Answer: Chapter No.  

Question

Choose the correct option to fill in the blank. Effective business communication is not ________.

  1. Audience-focused
  2. Purpose-driven
  3. Writer-focused
  4. Concise

Answer: Chapter No.  

Question

Which of the following is done differently on a Functional Résumé vs. a Chronological Résumé?

  1. Name and address section
  2. Skills section
  3. Education section
  4. Objective statement

Answer: Chapter No.  

Question

During the selection stage, the best approach is ________.

  1. to decide the pay structure
  2. to show your interest for the job
  3. exhibit skills
  4. None of the given

Answer: Chapter No.  

Question

A typical recruiter devotes _____ seconds to each resume before tossing it into either the “maybe” or the “reject” pile.

  1. 35
  2. 45
  3. 55
  4. 60

Answer: Chapter No.  

Question

One of the basic purposes of a resume is to arise _______ of the employer.

  1. the expectations
  2. the interest
  3. the questions
  4. None of the given

Answer: Chapter No.  

Question

Pre-employment tests attempt to provide _______, and quantitative information about a candidate’s skills, attitudes, and habits.

  1. objective
  2. subjective
  3. biased
  4. All of the given

Answer: Chapter No.  

Question

A perfect resume responds to the reader’s needs and _______.

  1. references
  2. conferences
  3. interferences
  4. preferences

Answer: Chapter No.  

Question

Select the correct option. In _______ organizations recruiting process is handled/conducted by human resource or personnel department.

  1. Big
  2. Small
  3. Undersized
  4. Tiny

Answer: Chapter No.  

Question

In a _______letter, you need no special attention-getter because you have been invited to apply.

  1. traditional
  2. cover
  3. solicited
  4. unsolicited

Answer: Chapter No.  

Question

For an effective communication with a company, you need to have knowledge about:

  1. Company’s policies
  2. Company’s procedure
  3. Product’s details
  4. All of the given

Answer: 4 Chapter No.  

Question

The beginning of your letter should be considerate, courteous concise, clear and specific. Which of the following opening statement follows the above instructions?

  1. Thank you for your order.
  2. Thank you for you order for 200 writing pads.
  3. Thank you for you order of writing pads.
  4. Thank you.

Answer: 2 Chapter No.  

Question

The closing paragraph of the business messages should be _______ and correct.

  1. curt
  2. concise
  3. informal
  4. vague

Answer: 2 Chapter No.  

Question

Which of the following is a Concise form of ‘under any other circumstances than’?

  1. Unless
  2. About
  3. Concerning
  4. Because

Answer: 1 Chapter No.  

Question

Which of the following expressions would be acceptable in technical and business writing?

  1. A large number of money
  2. A large number of dissatisfaction
  3. A large amount of employees
  4. A large amount of waste material

Answer: 4 Chapter No.