Business Communication (ENG301)

1. The beginning of your letter should be considerate, courteous concise, clear and specific. Which of the following opening statement follows the above instructions?

   1. Thank you for your order.
   2. Thank you for you order for 200 writing pads.
   3. Thank you for you order of writing pads.
   4. Thank you.

2. Before you can sell a product, you need to know what the product is all about.

   1. True
   2. False

3. To write a good resume, you need to show that you ________:

   1. know how to get things done
   2. are flexible and willing to try new things
   3. possess strong communication skills
   4. All of the given

4. Mark the following statement as True or False.
   In order to make your message memorable one should avoid using words that evoke a physical and sensory impression.

   1. True
   2. False

5. A ________ resume emphasizes a list of skills and accomplishments, identifying employers and academic experience in subordinate sections.

   1. Chronological
   2. Functional
   3. Hybrid
   4. None of the given

6. A(n) _______ is included to remind the reader to check for the additional pages of information.

   1. attention line
   2. postscript
   3. enclosure
   4. copy notation

7. Identify the most related statement to the term enclosed in the inverted commas.
   "While initiating a sales offer you need to"

   1. Have a strong advertising strategy
   2. Have a clear set of objectives
   3. Propose extra benefits with the commodity
   4. None of the given

8. Which of the following is not a characteristic of a good resume?

   1. Showing that you think in terms of result
   2. Expressing your ability to get things done
   3. Demonstrating your personal standards of excellence
   4. Listing your hobbies in detail

9. The buffer statement "we both know how hard it is to make a profit in this industry" shows:

   1. Appreciation
   2. Good news
   3. Agreement
   4. Compliment

10. "Establish some goals" means ________.

    1. to know about long & short term goals
    2. picture yourself as a successful person
    3. decide what you want to choose
    4. Both a & b

11. Choose the best option from the following.
    Te time alloted by a recruiter to read a resume is usually ________.

    1. 45 seconds
    2. 30 seconds
    3. 60 seconds
    4. Of any length

12. ________ tests also make assessment of dependability, commitment, honesty, and motivation of job candidate.

    1. Psychological
    2. Drugs
    3. Blood
    4. Physiological

13. _______ theory of communication lays emphasis on accuracy and deals with technical problems during the transmission of a message from a sender to a receiver.

    1. Social environment
    2. Electronic
    3. Rhetorical
    4. Cognitive dissonance

14. A receiver’s attitude towards a message can determine whether it is:

    1. Accepted
    2. Rejected
    3. Accepted or rejected
    4. Omitted

15. Choose the option from the following which is not a hallmark of chronological resume.

    1. It highlights employment continuity and stability.
    2. Employers are familiar with it and can easily find information.
    3. It de-emphasizes any lack of career progress or lengthy unemployment.
    4. It highlights growth and career progression.

16. If your message is specific, definite and vivid; you are applying which of the following principle:

    1. Conciseness
    2. Concreteness
    3. Completeness
    4. Consideration

17. Mark the following statement true or false.
    The Rhetorical theory introduces the ideas of senders and receivers and possible interference.

    1. True
    2. False

18. Which of the following messages aim to influence audiences who are inclined to resist, so they depend heavily on strategic planning?

    1. Considerate messages
    2. Courteous messages
    3. Informative messages
    4. Persuasive messages

19. In organizations, the flow of communication sometimes slows down because there are too many ________.

    1. hierarchical levels
    2. channels
    3. departments
    4. managers

20. Keeping in mind the 'punctuation styles', fill in the following blank:
    ________ punctuation requires no punctuation even after salutation and complimentary close.

    1. Close
    2. Open
    3. Standard
    4. All of the given

21. To communicate inter-culturally you should recognize ________.

    1. the difference between yourself and the culturally different
    2. how different you are from others
    3. the characteristics of a variety of cultures
    4. meaning in the unspoken word

22. Select the correct option.
    
    The main advantage of ________ resume is; without having to read through job descriptions, employers can see what you can do for them.

    1. Functional
    2. Combinational
    3. Chronological
    4. Social

23. Which of the following are examples of written communication?

    1. Letters and voicemail
    2. Reports and email
    3. Circulars and voicemail
    4. Presentations and email

24. Choose the most appropriate option from the following: Children shake your hand in _______, hug you in _______, and often stay in the background in _______ respectively.

    1. Pakistan, Germany, Italy
    2. Germany, Italy, Pakistan
    3. Italy, Pakistan, Germany
    4. Saudi Arabia, Germany, Pakistan

25. A manager would give a message about a social event to her employees using a:

    1. Report
    2. Fax
    3. Notice
    4. Agenda

26. Advertising directed at children is restricted in:

    1. United States
    2. Canada
    3. Scandinavia
    4. All of the given

27. The best way to make the reader respond positively is to show him ________. Using this technique, you can make even a negative message acceptable for the reader.

    1. benefits
    2. discounts
    3. profits
    4. gains

28. It is best to use a written channel when:

    1. You need a permanent written record
    2. You need immediate feedback
    3. Your message is short and simple
    4. None of the given

29. All of the following are barriers to effective communication except:

    1. One-way communication
    2. Feedback
    3. Mixed signal from sender
    4. Different interpretation of words

30. Ethical communication is characterized by ________.

    1. biases
    2. exaggeration
    3. rights violation
    4. honesty

31. Choose the correct option. The heading, subject and date, and message are the main parts of _______.

    1. memo
    2. collection letter
    3. report
    4. circular letter

32. An example of external communication is:

    1. A telephone call from area manager to branch manager
    2. A meeting of employees in the purchasing department
    3. A letter from supplier
    4. A conversation between a manager and assistant

33. It requires no punctuation even after the salutation and the complimentary close. This is _______ style of punctuation.

    1. Standard
    2. Close
    3. Open
    4. General

34. Fill in the blanks with suitable words.
    The ________ theory is helpful because it introduces the ideas of senders and receivers and of possible interference.

    1. social environment
    2. electronic
    3. rhetorical
    4. All of the given.

35. The way you ________ your message makes it clear whether your reader will respond favorably or unfavorably to the message.

    1. begin
    2. proofread
    3. edit
    4. conclude

36. _______ represents the individual cultural variable.

    1. Manners
    2. Economics
    3. Education
    4. Politics

37. For an effective communication with a company, you need to have knowledge about:

    1. Company’s policies
    2. Company’s procedure
    3. Product’s details
    4. All of the given

38. End positively and friendly, starting clearly the desired action and offering any further help is ________.

    1. Basic Organizational Plan
    2. Agreement
    3. Deductive Approach
    4. Inductive Approach

39. Which of the following is an example of Trite Expression?

    1. Break the ice
    2. Absolutely free
    3. Quite unique
    4. As per our conversation

40. Which of the following is a Concise form of ‘under any other circumstances than’?

    1. Unless
    2. About
    3. Concerning
    4. Because

41. A typical recruiter devotes _____ seconds to each resume before tossing it into either the “maybe” or the “reject” pile.

    1. 35
    2. 45
    3. 55
    4. 60

42. When the seller is at fault’ refer to one _______ of adjustment letter.

    1. type
    2. group
    3. class
    4. set

43. In ________, decision time is held back as group consensus moves toward a decision. :

    1. America
    2. Japan
    3. China
    4. Pakistan

44. Identify the statement as ‘True’ or ‘False’. The rules of gift giving vary from country to country.

    1. True
    2. False

45. Your purpose in a ________ is to convince your listeners to accept your proposal.

    1. informative presentation
    2. formal presentation
    3. instructional presentation
    4. persuasive presentation

46. Completeness is closely related to _______.

    1. Clarity
    2. Consideration
    3. Concreteness
    4. Conciseness

47. When your ________ using a simple and direct style. Use short, crisp phrases instead of whole sentences, and focus on what your reader needs to know.

    1. Story
    2. Autobiography
    3. Application
    4. Resume

48. Which of the following is done differently on a Functional Résumé vs. a Chronological Résumé?

    1. Name and address section
    2. Skills section
    3. Education section
    4. Objective statement

49. There are ______ kinds of Sales letters.

    1. Three
    2. Four
    3. Two
    4. Five

50. While compiling resume your goal is to generate ________ immediately.

    1. empathy
    2. job
    3. interest
    4. sympathy

51. In a _______letter, you need no special attention-getter because you have been invited to apply.

    1. traditional
    2. cover
    3. solicited
    4. unsolicited

52. Language is the most important tool of verbal communication and it is the area where cultural differences play its role.

    1. True
    2. False

53. ________ means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity.

    1. Globalization
    2. Competition
    3. Privatization
    4. Antagonism

54. The ______ of sales letters has a choice of many different appeals.

    1. writer
    2. receiver
    3. sender
    4. owner

55. ________ refers to the behavioral characteristic typical of a group.

    1. Ethnocentrism
    2. Culture
    3. Civilization
    4. All of the given

56. One purpose of collection letters is ______.

    1. To get the money
    2. To build concern
    3. To keep people happy
    4. To remain happy

57. The process of ________ has six components: sender/encoder, message, medium, receiver/decoder, and feedbacks.

    1. Communication
    2. Feedback
    3. Message
    4. Context

58. ________ is commonly known as multiculturalism. It is the acceptance of varied cultures in schools, neighborhoods, or cities.

    1. Culture
    2. Ethnic diversity
    3. Globalization
    4. Socialism

59. Choose the best option from the following.
    While sending a resume to an organization keeps yourself in the ________ situation.

    1. Recruiter's
    2. Sender's
    3. Audience's
    4. None of the given

60. Mark the following as True or False.
    
    Altruistic appeal is part of persuasive requests.

    1. True
    2. False

61. The aim of cross-cultural communication training is to:

    1. create strong cultural ties
    2. give social status
    3. develop etiquettes
    4. Improve brhaviour

62. Business messages should be closed on a positive and courteous thought. Which of the following statements satisfy this guideline?

    1. I'm sorry we can't be more encouraging at this time.
    2. We apologize for the inconvience of rejection at this time.
    3. We wish you success in your search for a position.
    4. All of the given

63. Company's operations and its strategic and tactical problems are only employer's area of concern.

    1. True
    2. False

64. The closing paragraph of the business messages should be _______ and correct.

    1. curt
    2. concise
    3. informal
    4. vague

65. When your message contains all the facts the reader or the listener needs, it is:

    1. Complete
    2. Considerate
    3. Courteous
    4. Clear

66. Ethnocentrism means:

    1. judging other group or countries by the cultural standards of your group.
    2. preferring ideas from other cultures over your own culture's.

67. The most important part in a business letter is the opening; the second most important part is ________.

    1. body
    2. closing
    3. copy notation
    4. attention line

68. While writing a job application letter,the applicant should request an interview at ______ convenience.

    1. the employer's
    2. his
    3. employees
    4. his family's

69. ________ is achieved in part through a balance between precise language and familiar language

    1. Clarity
    2. Correctness
    3. Conciseness
    4. Consideration

70. The process of International Communication demands to work with many _________.

    1. People from foreign countries
    2. Local population
    3. Single culture people
    4. Natives

71. A manager is meeting with the products department to discuss the feedback received from customers at a product convention. Identify the flow of communication.

    1. Upward
    2. Downward
    3. Horizontal
    4. Diagonal

72. The individualized, perhaps emotionally charged meaning assigned to words is called the ________ meaning.

    1. denotative
    2. semantic
    3. connotative
    4. phatic

73. _______ messages include rejections, negative evaluations, and announcement of policy changes that don't benefit the reader.

    1. Good-news
    2. Announcement
    3. Bad news
    4. Buffer

74. Which one of the following represents Physical Barriers of Communication?

    1. Conflicting nonverbal messages
    2. Background noise
    3. Unhappy emotions
    4. People's state of mind

75. Which of the following is the most appropriate definition of ‘house style’?

    1. a company's preferred manner of presentation and layout of written material
    2. a company’s preferred manner of writing letters and memos
    3. a company’s preferred manner of establishing trust with the customers
    4. a company’s preferred manner of maintaining good will with the staff and the customers

76. ________ is an expression of courtesy to put your reader in a friendly frame of mind.

    1. Salutation
    2. Complimentary close
    3. Copy Notation
    4. None of the given

77. Which one of these words is not a synonym for "promotion"?

    1. Demotion
    2. Raise
    3. Elevation
    4. Boost

78. Choose the correct option.
    Make the ________ sound as if you are personally speaking.

    1. informal letter
    2. cover letter
    3. resume
    4. report

79. Which of the following is not a characteristic of completeness?

    1. Provide all necessary information
    2. Answer all questions asked
    3. Give something extra when desirable
    4. Using specific facts and figures

80. Mark the following statements as True or False.
    'Obnoxious' is the example of courtesy.

    1. True
    2. False

81. The closing paragraph of the business messages should be ________ and correct.

    1. curt
    2. concise
    3. informal
    4. vague

82. Which of the following is not included in preparation for job interviews?

    1. Bolster your confidence
    2. Be indifferent to look good
    3. Think ahead about questions
    4. Polish you interview style

83. Communication which is tactful and "reader-centered" demonstrates ________.

    1. conciseness
    2. courtesy
    3. cohesiveness
    4. clarity

84. "It discourages the 'secondary' conversations, helps a participant to focus on a topic but prevents participants from sharing valuable information." The above trait is exhibited by:

    1. Groupware
    2. Fax
    3. Teleconferencing
    4. CD-ROM database

85. The content and style of a speech and presentation ________.

    1. are the same
    2. vary
    3. are of equal length
    4. None of the given

86. Choose the correct option to fill in the blank. Effective business communication is not ________.

    1. Audience-focused
    2. Purpose-driven
    3. Writer-focused
    4. Concise

87. An effective ________ should leave a sense of closure and goodwill with the receiver and make him act as desired.

    1. closing
    2. conclusion
    3. opening
    4. termination

88. Which of the following expressions would be acceptable in technical and business writing?

    1. A large number of money
    2. A large number of dissatisfaction
    3. A large amount of employees
    4. A large amount of waste material

89. Which of these business details would not normally feature as part of a letter head?

    1. Website address
    2. Company registration number
    3. Date the business was established
    4. Email Address

90. Writing successful sales letters is _______.

    1. difficult
    2. easy
    3. interesting
    4. boring

91. To communicate easily and effectively with our readers, we should apply the following _________ principles:

    1. Six C
    2. Seven C
    3. Nice C
    4. Four C

92. Which of the following is NOT correct about nonverbal communication?

    1. All managers view punctuality as being important.
    2. Distance between communicators may vary with individuals from different cultures.
    3. The importance of an employee may be communicated by his or her proximity to the manager.
    4. The size of an office communicates a nonverbal message.

93. _______ is an example of a communication channel.

    1. Context
    2. Face-to-face conversation
    3. Noise
    4. Feedback

94. When a receiver receives a message, they must first ______ the symbols.

    1. Decode
    2. Filter
    3. Listen to
    4. Understand

95. Narrative _______ are recorded in reported speech and instead of giving direct speech we use indirect speech.

    1. minutes
    2. reports
    3. letters
    4. memos

96. By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:

    1. Closeness
    2. Informality
    3. Respect
    4. Equality

97. Write a claim letter as soon as possible after the problem has been ______.

    1. Identified
    2. Explained
    3. Written
    4. Told

98. Select the correct option. In _______ organizations recruiting process is handled/conducted by human resource or personnel department.

    1. Big
    2. Small
    3. Undersized
    4. Tiny

99. A perfect resume responds to the reader’s needs and _______.

    1. references
    2. conferences
    3. interferences
    4. preferences

100. One of the basic purposes of a resume is to arise _______ of the employer.

     1. the expectations
     2. the interest
     3. the questions
     4. None of the given

101. Which of the following situations is best suited for an oral medium of communication?

     1. Your message is unemotional
     2. When you need a permanent record
     3. When your message needs immediate feedback
     4. Your audience is large and widely spread

102. Choose the correct option:
     A statement that is meant to bring the reader to a positive frame of mind is called ________.

     1. compliment
     2. buffer
     3. attention getter
     4. appraisal

103. Mark the following statement as True or False.
     The deductive approach starts with the main idea.

     1. True
     2. False

104. During the selection stage, the best approach is ________.

     1. to decide the pay structure
     2. to show your interest for the job
     3. exhibit skills
     4. None of the given

105. Producing the desired ________ is one of the crucial variables of rhetorical theory of communication.

     1. context
     2. message
     3. situation
     4. response

106. ________ consists of the voice qualities and vocalizations that affect how something is said rather than what is said.

     1. Physical characteristics
     2. Touching behavior
     3. Paralanguage
     4. Proximity

107. Which of the following is NOT the strategy for a good online writing style?

     1. Use the active voice.
     2. Avoid slang.
     3. Use emotional response.
     4. Remove ambiguous and unnecessary words.

108. Choose the correct option. At stage _______, too, stress on future sales, rather than on payment.

     1. 2
     2. 1
     3. 3
     4. 4

109. Pre-employment tests attempt to provide _______, and quantitative information about a candidate’s skills, attitudes, and habits.

     1. objective
     2. subjective
     3. biased
     4. All of the given

110. ________ begins with something that will interest the reader.

     1. Persuasive request letter
     2. General request letter
     3. Order letter
     4. Appreciation letter

111. Mark the following statement as True or False.
     'Thank you' is the example of completeness.

     1. True
     2. False

112. Hearing and listening are the same thing.

     1. True
     2. False

113. ________ culture is time-precise and its law specifies definite opening and closing hours for business.

     1. American
     2. German
     3. Latin American
     4. Buddhist

114. Identify the statement as ‘True’ or ‘False’. An intercultural communication model consists of national as well as individual cultural variables.

     1. True
     2. False

115. Communication is an important part of our _______ today.

     1. Universe
     2. Earth
     3. World
     4. Community

116. Mark the following statement as True or False.
     The people in Saudi culture prefer paragraph headings and visual divisions.

     1. True
     2. False

117. A common error in answering inquiries is failure to:

     1. Accept the questions asked
     2. Forward the questions asked
     3. Answer the questions asked
     4. None of the given

118. Visual aids are distractions in oral presentation.

     1. True
     2. False

119. Artifacts are objects used to convey _________ messages.

     1. Verbal
     2. Non-verbal
     3. Written
     4. Oral and written

120. In general, human beings are:

     1. good communicators
     2. poor communicators
     3. indifferent communicators
     4. perfect communicators

121. When your message contains all the facts the reader or the listener needs, it is:

     1. Complete
     2. Considerate
     3. Courteous
     4. Clear

122. A cover letter is meant ________.

     1. a letter that informs about your personal life.
     2. greeting: the line that begins "Dear" or "To whom it may concern."
     3. quality or accomplishment that fits a person.
     4. a brief letter that introduces your resume to the company or organization to which you are applying.

123. _______ is an informal channel of business communication. It stretches throughout the organization in all directions irrespective of the authority levels

     1. External communication
     2. Diagonal communication
     3. Internal communication
     4. Grapevine

Select a course code for Objective Questions:

ACC311 ACC501 BIF101 BIF401 BIF501 BIO101 BIO201 BIO202 BIO203 BIO204 BIO301 BIO302 BIO303 BIO401 BIO503 BNK603 BT101 BT201 BT301 BT302 BT401 BT402 BT403 BT404 BT405 BT406 BT501 BT504 BT505 BT604 CHE201 CHE301 CS001 CS101 CS201 CS202 CS204 CS301 CS302 CS304 CS311 CS401 CS402 CS403 CS408 CS501 CS502 CS504 CS506 CS508 CS601 CS602 CS604 CS605 CS607 CS609 CS610 CS614 CS707 CS710 ECO401 ECO402 ECO403 ECO404 EDU302 EDU401 EDU402 EDU501 EDU601 ENG101 ENG201 ENG301 ENG501 FIN611 FIN624 FIN625 ISL201 IT430 MCM101 MCM301 MGMT623 MGT101 MGT211 MGT301 MGT401 MGT402 MGT501 MGT502 MGT503 MGT510 MGT601 MGT603 MKT501 MKT610 MKT630 MTH101 MTH202 MTH302 MTH501 MTH601 MTH634 PAK301 PHY101 PHY301 PSY101 PSY403 PSY502 PSY512 SOC101 SOC301 SOC401 STA301 STA630 STA641 ZOO102 ZOO401 ZOO501 ZOO502 ZOO503 ZOO504 ZOO505 ZOO506 ZOO510 ZOO630

Select a course code for Subjective Questions:

ACC311 CS001 CS101 CS201 CS301 CS607 CS701 CS702 CS703 CS704 CS707 CS708 CS710 CS711 CS718 CS721 CS724 ECO401 ECO403 ENG101 ENG301 MGT703 MTH501 STA301