In the name of ALLAH, the most beneficient, the most merciful

Total Quality Management (alt. code=MGMT510) (MGT510)

Multiple Choice Questions (MCQs)

Objective Questions

  1. From the total quality perspective, there is an emphasis on continuous improvement of which of the following?

    1. Products and people only
    2. Processes and people only
    3. Products, processes and purpose
    4. Products, processes and people
  2. Which one of the following is not included in the concept of quality?

    1. Quality by definition
    2. Quality by philosophy
    3. Quality by technology
    4. Quality by attitude
  3. Dimension of quality in manufacturing sector are

    1. Performance, Time & Reliability
    2. Features, Durable & Completeness
    3. Performance, Durable & Aesthetics
    4. Aesthetics, Perceived Quality & Responsiveness
  4. Customer value strategyincludes all the following offers, EXCEPT:

    1. Product characteristics
    2. Mode of deliver
    3. Flat hierarchy
    4. Support services
  5. Which of the following is a set of two or more interrelated elements of any kind, not being an ultimate indivisible element but a whole that can be divided into parts?

    1. Process thinking
    2. Systems thinking
    3. Analytical thinking
    4. Divergent thinking
  6. All of the following are the grounds to give birth to total quality approach EXCEPT:

    1. Obsession with quantity
    2. Confusion and poor leadership
    3. One employee in charge
    4. Political disorder
  7. What was the traditional view of quality for employees who follow orders given by supervisors and managers?

    1. Active
    2. Proactive
    3. Passive
    4. Vigorous
  8. Which stage in the Shewhart Cycle implements the change on a small scale?

    1. Do stage
    2. Act stage
    3. Plan stage
    4. Check stage
  9. Which of the following is not included in cost of quality?

    1. Prevention
    2. Appraisal
    3. Prerogative Attitude
    4. Internal & External Failure
  10. Whose concepts are referred to as statistical quality control (SQC)?

    1. Shewhart’s
    2. Deming’s
    3. Juran’s
    4. Crosby’s
  11. In traditional management, performance appraisal, recognition, and reward systems place people in which of the following environment?

    1. Social environment
    2. Political environment
    3. External competitive environment
    4. Internal competitive environment
  12. Long term growth is the goal of which of the following model

    1. Mechanistic Model
    2. Organic Model
    3. Structural Model
    4. Unstructured Model
  13. When did the factory system start?

    1. In the mid 1650s
    2. In the mid 1700s
    3. In the mid 1750s
    4. In the mid 1800s
  14. Which one of the following depicts conformance - a dimension of quality?

    1. Exterior finish
    2. Meeting specifications
    3. Brand name
    4. Ease of repair
  15. What is the number of principles in Dr. W. Edwards Deming's quality principles?

    1. 8
    2. 10
    3. 12
    4. 14
  16. Total quality view is that 80 percent of quality problems are due to which of the following options?

    1. Employee's fault
    2. Production's fault
    3. Customer's fault
    4. Management's fault
  17. All of the following are the quality assurance activities of the Company-wide Quality Control EXCEPT:

    1. Market research
    2. Research and development
    3. Inspection and sales
    4. Marketing and distribution
  18. Participants of the meeting should ________ carefully the points of meeting.

    1. Speak
    2. Listen
    3. Think
    4. Watch
  19. Quality assurance is usually associated with which of the following activities?

    1. Measurement and inspection
    2. Specialization activities
    3. Support services
    4. None of the given
  20. Which of the following models value stability?

    1. Organism model
    2. Mechanistic model
    3. Cultural model
    4. Total Quality model
  21. Which of the following results in low costs?

    1. High productivity and high capacity utilization
    2. Low productivity and low capacity utilization
    3. Low productivity and high capacity utilization
    4. High productivity and low capacity utilization
  22. All of the following are the examples of internal failure costs EXCEPT:

    1. Scrap
    2. Rework
    3. Material review
    4. Cost to plan for quality
  23. During which century, the manufacturers began to include quality processes in quality practices?

    1. 17th century
    2. 18th century
    3. 19th century
    4. 20th century
  24. Which of the following statements, in relation to variation, is TRUE for people failing to understand the components of Profound Knowledge?

    1. They see events as individuals’ incidents rather than the net result of many interactions and interdependent forces
    2. They do not know the difference between prediction, forecasting, and guesswork
    3. They create cynicism, demoralization, de-motivation, guilt, resentment, burnout, craziness, and turnover
    4. They do not understand the difference between improvement and change
  25. Which of the following shows that how does product feel, look and sound?

    1. Reliable
    2. Durable
    3. Feature
    4. Aesthetics
  26. Internal customers of the organization are

    1. Customers
    2. Stakeholders
    3. Employees
    4. Suppliers
  27. Total organization excellence (TOE) can be done for which of the following?

    1. Production people
    2. Marketing people
    3. Finance people
    4. All staff members
  28. What was the role of quality professionals during 1800s?

    1. Troubleshooting and the application of statistical methods
    2. Inspection, sorting, counting, and grading
    3. Quality measurement, quality planning, and program design
    4. Goal setting, education and training, and program design
  29. In EFQM model, which of the following are caused by 'Enablers'?

    1. Profits
    2. Losses
    3. Results
    4. Strategies
  30. In traditional management, motivation is often analogous to which of the following models?

    1. Theory X
    2. Theory Y
    3. Hierarchy of needs
    4. Statistical theory
  31. Which of the following quality dimensionstells about the ability to repair a product quickly and easily?

    1. Serviceability
    2. Aesthetic
    3. Conformance
    4. Feature
  32. Which of the following options can be used to assess internal customer needs and to communicate internal supplier capabilities?

    1. Retailing concepts and tools
    2. Marketing concepts and tools
    3. Management concepts and tools
    4. None of the given
  33. Which of the following refers to bridge the gaps in the dispersion of quality and to attain the expected value?

    1. Quality control
    2. Quality assurance
    3. Quality planning
    4. Quality managing
  34. MBNQA has been one of the most powerful catalysts of total quality in the United States. This award is named after:

    1. Deming
    2. Taguchi
    3. Baldrige
    4. Juran